Harassment and Bullying - Advisor/Officer

Harassment and bullying: definition of terms Clarification of the role and what that means in practice Core communication skills: Listening skills Verbal and non-verbal skills Developing the right relationship: Rapport and trust Objectivity and clear, professional boundaries Clarifying the issues and assessing the case Questioning and fact-finding skills Basic Counselling Skills The function and purpose of counselling in the context of harassment Counselling style and approach: recognising personal style, and understanding different interventions and responses. (This enables participants to examine their patterns and preferences, and understand the effect of different types of responses in counselling situations and what options may best achieve what ‘harassment counselling’ intends.) Harassment Counselling: practice role-plays