Help Desk Support for Citrix XenDesktop 5.6 and XenApp 6.5

Training Course Content Upon successful completion of this course, learners are able to perform the following:

• Identify components, communication, and services of Citrix XenApp 6.5. and XenDesktop 5.6.
• Describe and use the different management consoles.
• Identify and use tools from Citrix for troubleshooting and diagnosing issues (for example: qfarm, lbdiag, Quick Launch).
• Describe delegated administrator privileges for XenApp and XenDesktop.
• Describe the various resource types available for XenApp and XenDesk top.
• Understand the core architecture and communication requirements for the Citrix Receiver, Web Interface, and the XenApp/XenDesktop architecture.
• Understand the XenApp and XenDesktop logon process and cause for possible delays or issues.
• Recognize how XenApp and XenDesktop policies are processed.
• Recognize how Active Directory GPO's apply to sessions.
• View resultant set of policies using policy modeling and view configured policy settings.
• Troubleshoot application issues, sessions and session connectivity issues (including streamed applications and sessions), policy issues, common printing issues, client to Web Interface communication issues, Web Interface authentication and enumeration issues, and Secure Gateway.