Horizons
Course
In Southampton, Cardiff and Cambridge
Description
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Type
Course
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Location
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Class hours
3h
1. To understand the various aspects of professionalism. 2. To understand the factors that influence how we behave and react when placed in challenging situations. 3. To understand the importance of active listening in patient communication. 4. To understand how to manage adverse outcomes and communicate with patients about them. 5. To demonstrate that challenging patients and difficult situations can be anticipated, planned for and managed proactively by the whole dental team. Suitable for: All members of the dental team, both GDC registered and non-registered.
Important information
Documents
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Facilities
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Start date
Start date
Start date
Start date
Start date
About this course
No prerequisites.
Reviews
Teachers and trainers (2)
Dr Kevin Lewis
Dental Director
Mike Clarke
Senior Dento-Legal Adviser
Course programme
Further to the success of the Horizons events launched in 2008, Dental Protection is pleased to announce further roadshows to take place during September 2010.
Featuring speakers and , the roadshows will visit five cities in England and Wales.
Suitable for all members of the dental team, both GDC registered and non-registered, the event will explore scenarios from the Dental Protection archives and explore the impact of these scenarios on all members of the team.
The theme for this year's events, The Good, The Bad and the Ugly, will explore the way people think and behave and how they interact with each other. The lecture will provide all members of the team with the ability to understand how to recognise critical moments in a communication, understand how to control them and how to learn from them.
The lectures will provide delegates with the opportunity to examine case studies and suggest alternative ways for managing situations, including effective listening, making decisions under presuure, managing adverse outcomes, difficult situations at chairside and at reception.
Additional information
Horizons