Hospitality, Supervision and Leadership Level 3

About this Course
This advanced course is ideal for those looking for a supervisory role in the hospitality industry. Whether you want to become a restaurant or bar manager, work as a head receptionist or concierge, or start up your own business, this course will give you the leadership skills you will need in order to succeed.

What will I study?

• Target setting for the team and individuals
• How to establish and maintain effective working relationships with your team
• Stock control systems
• Health and safety legislation and related policies
• Improvements to customer service practices
• Maintaining a payment point, handling payments and processing payment methods
• Food service practices including full responsibility for the restaurant
• Licensing legislation and supervision of related beverage service skills
• Reception and reservation skills
• Barista skills including information about a range of coffees, teas, chocolates, smoothies and fresh juice drinks
• Grape varieties, countries of origin and style characteristics, food matching and how to present, open and serve wines
• Information regarding industry specific legislation and regulations
• Additional technical skills required to deliver a great dining experience
• How to develop personal attributes such as assertiveness, confidence and time management
• Career management

What added value will I receive?
Gain experience working in The Wharncliffe modern restaurant, and use high specification equipment in order to prepare you for work within this exciting industry. The opportunity to attend master classes and workshops will be available and competition work will also be included.

What can I progress to?

• Progression to Higher Education within the hospitality area
• On completion of the qualification you could progress into industry as a supervisor or trainee manager dependent upon additional work experience gained alongside studying