Hotel Reception and Front Office Procedures

Hotel Reception and Front Office Procedures

About the Course
Subject
Hospitality & Catering
Study Mode
Full-time

Introduction Full-time sandwich course.
Stratford-upon-Avon College is the first college in the country to achieve the Training Quality Standard with excellence in hospitality, leisure, travel and tourism, in recognition of its outstanding work with employers.
This course which leads to NVQ Level 2 in Reception is offered in partnership with some of the local area's premiere hotels.
The course will provide you with the skills and knowledge to pursue a career in Hotel Reception and the Front of House. You will spend approximately the first two terms in College and the final term in a work placement where you will be able to apply your skills in a real work situation and complete assessments. This is a vital area for any hotel as the receptionist is the first point of contact for guests. The importance of the role is evidenced by the commitment of local hotels to be fully involved in the training and assessment of students on this course.
The course combines both theoretical and practical aspects of Reception and is assessed by observation in the workplace and the completion of a portfolio.

Course Units Typical areas of study include:

· Customer Care Skills
· Dealing with Bookings
· Dealing with the Arrival of Guests
· Dealing with Payments
· Preparing Accounts and the Departure of Guests
· Exchanging Foreign Cash and Travellers Cheques
· Maintaining Data on a Computer System

The course is enhanced by the opportunity to take key employment skills such as IT, Communications and Application of Number.

Assessment Assignments, project work and practical assessment of skills.

Other Information Qualifications: BTEC NVQ Level 2 Reception.