Hotel Reservations Taking a Booking by Phone
-
It was a great time in Reception Academy. Our Trainer Ramin Semsar has an infectious energy . His advices help us to be an exceptional receptionists.He makes our days light and entertaining & I truly value his work.
← | →
-
Great Experience. Suggest Reception Academy to all
← | →
Course
Online
Your best course with the best price!
-
Type
Course
-
Level
Beginner
-
Methodology
Online
-
Duration
Flexible
-
Start date
Different dates available
Emagister.co.uk is pleased to anounce one of the most complete courses in reception and hospitality management. This audio course is the best choice if you want to improve your hospitality skills in English language. It is also ideal if you want to take it slow and are looking for a self-paced course because of its audio and online mode.
However, if you already work as a receptionist, starting this course is also a good decision to make a progress in your career and want to focus on the booking area of a hotel. You will learn, for instance, to create a professional but friendly tone of voice or how to use "Buss words" in a sensible way.
You will receive a certificate at the end of the course. Do not hesitate in giving an impulse in your career in the hospitality field! Emagister.co.uk and Reception Academy, together we help you to improve in your career in hotel management!
Facilities
Location
Start date
Start date
Reviews
-
It was a great time in Reception Academy. Our Trainer Ramin Semsar has an infectious energy . His advices help us to be an exceptional receptionists.He makes our days light and entertaining & I truly value his work.
← | →
-
Great Experience. Suggest Reception Academy to all
← | →
Course rating
Recommended
Centre rating
Maria Cristina Cuccu
Annalisa De Michele
This centre's achievements
All courses are up to date
The average rating is higher than 3.7
More than 50 reviews in the last 12 months
This centre has featured on Emagister for 14 years
Subjects
- English Language
- Telephone Skills
- Tourism and Hospitality
- Hospitality
- Hotel Management
- Customer Service
- Communication Skills
- Tourism
- Industry
- Telephone answering
- Tourism Hospitality
- Skills and Training
- Telephone user support
- Hotel
- Booking procedures
- Reservation procedures
- Hotel procedures
- Guest Expectations
- Audio competence
- Reservations Agent
Teachers and trainers (1)
TBC TBC
Trainer
Course programme
In this module we cover "Reservations - Taking a booking by phone". You will be able to listen to three (3) different conversations between a Reservations Agent and a caller wishing to book a room.
Ranging from a simple conversation to a more complex scenario, we will cover:
- Reservations Agent taking a booking in accordance with 5 star brand standards
- Reservations Agent taking a more complex booking for a guest that previously stayed in one of our hotels (recognizing return guests)
- Reservations Agent taking a booking from a caller that is difficult to understand
All conversations are taken from real life hotels and are professionally voiced over to ensure you get the most out of each Audio Course.
Listen to these tapes over and over until you feel comfortable in adapting them to your own workplace.
The course provides the following downloads:
- Conversation one script
- Conversation two script
- Conversation three script
- Brand Standard check-list for Reservations Agent
All online courses are available instantly once purchased.
Topics covered:✅ Reservations Agent taking a booking in accordance with 5 star brand standards
✅ Reservations Agent taking a more complex booking for a guest that previously stayed in one of our hotels (recognizing return guests)
✅ Reservations Agent taking a booking from a caller that is difficult to understand
Hotel Reservations Taking a Booking by Phone