Housing NVQ Level 2

Housing NVQ Level 2 Accreditation Body: City and Guilds Introduction/Summary It is vital that housing staff have the skills they need to provide a good service to clients and the wider community. This NVQ will ensure staff are working to the national standards set by the housing sector. Qualification The City & Guilds Level 2 S/NVQ in Housing has been specially designed for anyone working in the housing sector who wishes to develop their skills or gain a formal recognition of their existing skills. Participants take four mandatory units plus a further three optional units. The wide choice of optional units gives a high level of flexibility, allowing the qualification to be tailored to meet the varying needs of participants and employers across all employment sectors. Mandatory Units

• Maintain open and honest relationships with customers
• Provide information to customers
• Maintain effective working relationships with colleagues and others
• Monitor and maintain health, safety and security

Optional units – the following are optional units, from which 3 must be chosen:

• Process documents relating to housing services
• Match the needs of customers with available accommodation
• Allocate accommodation to customers
• Set up agreements with customers
• Respond to customer enquiries and concerns
• Help to develop residents involvement in the local community
• Check and record the condition of property
• Organise the maintenance of property
• Hold meetings with customers and others
• Foster people’s equality, diversity and rights
• Promote effective communication and relationships
• Contribute to the ongoing support of clients and others significant to them
• Enable individuals to maintain contacts in potentially isolating situations
• Enable individuals to manage their domestic and personal resources
• Contribute to the protection of individuals from abuse

Requirements In order to work towards this qualification, candidates must be working in any of the following areas as a paid employee, volunteer or a student on placement. Customer Services Supported HousingLettings, Allocations Repairs and MaintenanceHousing and Estate Management Tenancy ParticipationHomelessness and Housing Advice Day One “Shopping List” At either the first meeting with their assessor or on the first day of training whichever is earliest it will be necessary for the learners to bring the following evidence with them to assist in the building of their portfolios. Individuals Information:

• Job Description
• Curriculum Vitae
• Training Records or Copies of Certificates
• Copy of most up to date appraisal
• Copy of personal development plan if available

Company Information:

• Company Mission Statement
• Copies of Discipline/Grievance Policies
• Copy of Company Health & Safety Policy
• Company Structure and/or Organisation Chart
• Copy of Company Diversity Statement

The learner may need assistance in compiling this and where more than one learner from your organisation is completing the management NVQ each one will need a separate copy of the above.