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How to Handle Aggression and Violence

in Tattersall Training (England)

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Place:

London

Duration:

2 Days

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Course objectives:

To provide proven and effective ways to defuse aggression and stay safe

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Course details

Type Course Duration 2 Days
Method / place Contact course provider Classes in London where
Suitability For frontline staff and managers
Course objectives To provide proven and effective ways to defuse aggression and stay safe
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Course programme

How to Handle Aggression and Violence
How to Handle Aggression and Violence
Course Aim: To provide highly effective strategies for defusing aggression, and staying safe in threatening situations.
Objectives: Course participants will learn how to:
  • Positively influence difficult behaviour
  • Stay in rapport with challenging customers and clients
  • Use a systematic method for defusing aggression
  • Respond effectively to abuse and threats
  • Escape from dangerous situations
  • Follow up an incident effectively
  • Length: Two days

    Size: Up to twelve people
Programme
09:30 Defining aggression and violence
10:30 BREAK
10:45 Recognise danger zones
11:45 Create personal safety plans
12:45 LUNCH
13:45 Control unhelpful personal reactions
15:00 BREAK
15:15 Escape from dangerous situations
16:30 FINISH
09:30 Positively influence difficult behaviour
10:30 BREAK
10:45 Stay in rapport with challenging customers and clients
12:45 LUNCH
13:45 Use a systematic method to defuse aggression
15:00 BREAK
15:15 Follow up an incident effectively
16:30 FINISH
Customer Feedback

"Absolutely brilliant."
Peter Tartersan Housing Department LB of Tower Hamlets
"Excellent, thoroughly enjoyable, I learned a lot."
Rosie Haydell, Housing Department, Birmingham City Council
"Excellent - very well presented and delivered."
Kishan Bhugon, Staff Nurse, Hillingdon Hospital NHS Trust
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On Tattersall Training

Provider description
The tattersall training approach
People often tell us they have seen immediate benefits from attending our courses. This delights us. Providing tried, tested and proven
training that people can use straight away forms the heart of our approach. Will you share this experience of our training? We can't
say for sure. However, we do know that thousands of people have said they got what they came for, and loved the way they got it.

Relaxed and challenging

We all know how hard learning becomes when we feel tense. Equally, if we get too relaxed we lack motivation. The ideal state has
a perfect balance between relaxation and motivation. Anyone who has a favourite hobby will know exactly what we mean. We
design our courses to stretch people's abilities in a relaxed way. We want our clients to get the best out of their course and out
of themselves

It's not what you learn it's the way that you learn it
We learn best when we enjoy ourselves in a focussed and purposeful way. However, a few people positively enjoy getting sore bottoms
while an 'expert' stands up and tells them what to do. If this describes you you probably won't enjoy our courses.

Our courses have numerous interesting and varied activities to engage, involve and develop each individual whatever his or her
preferred style of learning.

Givers gain
We believe giving offers more rewards than taking. For this reason we donate part of our income to charities and voluntary groups
who work to help create a better, fairer world. We also give reduced rates for not-for-profit organisations. We have even on occasion
given away a free course.

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