Course objectives:
To provide proven and effective ways to defuse aggression and stay safe
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Course Aim: To provide highly effective strategies for defusing
aggression, and staying safe in threatening situations. Objectives: Course participants will learn how to:
Size: Up to twelve people |
| Programme | |
| 09:30 | Defining aggression and violence |
| 10:30 | BREAK |
| 10:45 | Recognise danger zones |
| 11:45 | Create personal safety plans |
| 12:45 | LUNCH |
| 13:45 | Control unhelpful personal reactions |
| 15:00 | BREAK |
| 15:15 | Escape from dangerous situations |
| 16:30 | FINISH |
| 09:30 | Positively influence difficult behaviour |
| 10:30 | BREAK |
| 10:45 | Stay in rapport with challenging customers and clients |
| 12:45 | LUNCH |
| 13:45 | Use a systematic method to defuse aggression |
| 15:00 | BREAK |
| 15:15 | Follow up an incident effectively |
| 16:30 | FINISH |
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Customer Feedback "Absolutely brilliant." Peter Tartersan Housing Department LB of Tower Hamlets "Excellent, thoroughly enjoyable, I learned a lot." Rosie Haydell, Housing Department, Birmingham City Council "Excellent - very well presented and delivered." Kishan Bhugon, Staff Nurse, Hillingdon Hospital NHS Trust |