Course Objectives:People work effectively for those who involve and encourage them to maximise their own potential. We all have different ways of behaving and acting towards each other, and sometimes these are not fully understood and responded to in the best way. However, sometimes people need to learn to take responsibility for their behaviours and to adapt those to the needs and requirements of their jobs. This workshop helps inspire people and gets them to see how their personal goals link to the goals of the team and the organisation. It aims to give you the skills to read' people to achieve win-win situations at work.
Contents:This highly participative and practical programme gives people the tools, confidence-building and personal behaviour management skills to work well with each other. We work with staff on current issues and can build the programme to meet current needs and issues.
- Introduction to transactional analysis
- Understanding why conflict is inevitable but can be positive
- Conflict strategies -Develop the skills necessary to handle a variety of everyday confrontational situations
- Effective team working
- Using the GROW model in coaching
- Introduction to NLP (neuro-linguistic programming)
- How behaviour and personality influence the way people communicate
- Exercises and role play of current situations
- Turn positive action into positive habits and turn setbacks to your advantage
- Take personal responsibility for what you know and what you need to find out and feedback
Who should attend:This course is targeted at anyone in an organisation who can benefit from improving their interpersonal skills with their team, their customers and their colleagues.
Course benefits:- Delegates who attend this course benefit from a better understanding of:
- their own personal confidence and personal effectiveness
- develop successful coaching strategies for working in their teams, with their customers and their colleagues
- hone the interpersonal skills crucial to successful relationships in the workplace
- how to build rapport - sounding friendly and confident
- dealing with potential conflict situations
- hearing and listening techniques - clarifying with questions
- speaking clearly speed and pace, reinforcing main points
- checking and understanding
Additional information:There will be ample time to practice what is being learned throughout the day. By the end of this course, delegates will be using techniques that can enable them to deal with their own confidence and abilities, be part of effective teams, recognise potential disagreement and have the capability to handle these situations.
Certificates:
All delegates who successfully complete this course will receive a certificate of attendance.
Trainers background:Coach's background the course's coach is a Chartered Fellow of the CIPD, a master coach and an NLP practitioner. She has significant experience of the public and private sectors working in large and multi-sited operations. An employment law specialist she represents at Tribunal.
She has a successful, proven track-record working with mavericks' especially in the IT industry. The course coach works internationally enabling people to read' others and in turn improve and develop effective behaviours and working relationships.
