Induction
-The assessment process
-Resources available
-Roles and responsibilities
-Learning and study skills
Good practice in coaching
-Nature and role of coaching
-Characteristics of an effective coach
-The coaching relationship
-Coaching in a diverse workplace
Learning styles and barriers to effective learning
-Overcoming practical barriers to learning
-How different people learn
-Selecting the best coaching style for each person
-Factors which inhibit learning
-Strategies to overcome personal learning barriers
Evaluate and plan the use of resources
-Range and value of different learning resources
-The coaching location
-Health and safety issues
-Referring on when the coachee requires help beyond your scope
Communication skills in coaching
-Difference between training and coaching
-Listening and questioning skills
-Body language
-Giving and receiving feedback
-Encouraging the learner Record and assess learning
-Importance of coaching records
-Progress monitoring methodologies
-Assessment techniques and purpose
-Range of learning opportunities
-Strategies for reviewing your performance as coach
-Keeping everyone in the loop
Agree goals for coaching
-Fitting individual development needs to organisational goals
-Aspects of occupational development best served through coaching
-Alternative learning modes to support staff development
Planning a coaching programme
-Nature of knowledge and skills, different types of skills
-Techniques for assessing existing skills and knowledge
-Strategies for developing an effective coaching plan
-Risk assessment
Undertake coaching in the workplace
-Good practice in coaching
-Evaluate and plan the use of resources
-Communication skills
-Record and assess learning through coaching
-Agree learning goals with coachee
-Plan a learning programme
-Use a coaching diary to record coaching activity and reflect on own performance
Review of Programme
Other Recommended Programmes
Introductory Certificate in First Line Management
