ILM Level 2 NVQ in Team Leading

The interactive workshops include:

• Induction and manage own professional development
• Set objectives, plan, allocate, monitor work of a team and provide support for team members
• Communicate information, knowledge and managing change
• Managing performance
• Manage difficult situations, people and develop working relationships
• Effective decision making
• The importance of employment law when managing a team – Understand and contribute to disciplinary matters
• Leading, managing and participating in meetings
• The importance of customer services
• Health and Safety & continuous improvement