ILM Level 3 Certificate in Management

The programme supports Managers through the following development
workshops:
1. Understanding Change
2. Planning Change
3. Building the Team
4. Working with Costs & Budgets
5. Problem Solving
6. Managing Customer Service
7. Making Decisions
8. Managing Performance
9. Motivating People to Perform
10. Coaching and Training your team
11. Developing Yourself and Others
12. Introduction to Leadership
13. Understanding Communication
14. Achieving Objectives through
Time Management
15. Managing Projects
16. Managing Conflict

1. Understanding Change

• This workshop looks at the reasons for change, the impact that occurs when change is required and the need for managers to embrace change

2. Planning Change

• To assist managers develop both strategies and operational plans to effectively manage the change process

3. Building the Team

• To understand how to develop and maintain trust at work and to know how to build the team

4. Working with costs & Budgets

• To assist managers understand budgeting and an awareness of working with costs and targets.

5. Problem Solving

• A practical workshop that explores problem solving techniques and their use for both day to day and more complex situations

6. Managing Customer Service

• Examining standards and the importance of establishing and managing customer service differentiators

7. Making Decisions

• To assist managers appreciate the importance of effective decision making looking at various techniques and their impact

8. Managing Performance

• Effective Performance Management is a critical factor in organisational development. This workshop provides managers with the theory of performance management techniques

9. Motivating People

• Managers are being measure more on their ability to motivate others. This workshops provides tips and techniques to motivate individuals and teams.

ILM Accreditation
Attainment of the ILM qualification is dependant upon the successful
submission of:

• 1200 word Work Based Assignment
• 2000 word Change Management Report
• Reflective Unit Reviews

10. Coaching & Training

• Providing Managers with the base knowledge needed to develop effective coaching and training skills

11. Developing Yourself & Others

• Assisting Managers to ensure that they manage their own and others development needs and consider personal development planning.

12. Introduction to Leadership
Leadership attributes are examined so that Managers can understand
the focus and differences between Operational and Strategic
Management.

13. Communication process at work

• This workshop will help to develop the understanding of how the outcomes of all interactions with people can be improved by the adoption appropriate communication styles

14. Achieving
Objectives through Time Management

• Examining Time Management in the workplace today to develop an understanding of prioritisation and self management.

15. Managing Projects

• To assist managers develop project management skills and to build an awareness of project evaluation techniques.

16. Managing Conflict

• To assist managers develop the skills to resolve conflict in the workplace