ILM Managing Business Improvement Program

The content of this program comprises the following courses:

COURSE 1: QUALITY AND BUSINESS IMPROVEMENT

• TQM and the evolution of CQI
• Understanding ISO9001
• Understanding Processes
• Data Collection and Analysis
• Understanding the Costs of Quality
• Quality Awards and Benchmarking
• Understanding CQI

COURSE 2: FOUNDATIONS IN LEAN SIX SIGMA

• Understanding the Toyota Way
• Understanding SPC
• Understanding 6 Sigma
• Lean – The Core Principles
• The 7 Wastes
• Applying Lean 6 Sigma
• Gemba and the Improvement Toolkit

C OURSE 3: IMPLEMENTING CONTINUOUS IMPROVEMENT

• Understanding Kaizen
• Setting up a Kaizen team
• Introducing Kaizen into your Business
• Planning an Improvement program
• Setting up the Improvement Team
• Monitoring and Evaluating outcomes
• Evaluating Outcomes and Learning

COURSE 4: MANAGING CHANGE

• Understanding Change and its impact
• Understanding Change Management, the theory and the practice
• Understanding the costs of failure to manage change
• Preparing for Change – Change Readiness auditing
• Defining the change requirements
• Using Kotter’s 8 step Model for Change Management
• Developing the Change Plan
• Mobilizing a Change Team
• Managing Communications
• Monitoring Progress and Achievements
• Overcoming Resistance to Change
• Making Change Stick
• Managing Yourself and Coping with Change Leadership.