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Improving Customer Satisfaction

in JPD Training (England)

Classes Course

Place:

Knutsford, London

Price:

£319 + VAT

Duration:

1 Day

Start:

25/11/2008 other dates
See course programme

Course objectives:

Most organisations now recognise the importance of customer satisfaction, but there are still very few businesses that get it right.

JPD Training

JPD are one of the UK's leading providers of management training. From Quality & Environmental Management to Health & Safety, we aim to provide training & coaching second to none. You will find ...

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Course details

Type Course Duration 1 Day

Method / place Contact course provider Classes in Knutsford, London where

Course objectives Most organisations now recognise the importance of customer satisfaction, but there are still very few businesses that get it right.

Price

£319 + VAT

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Course programme

Improving Customer Satisfaction

Improving Customer Satisfaction

Why you should attend?
Most organisations now recognise the importance of customer satisfaction, but there are still very few businesses that get it right.
With the starting point of a robust CSM survey, this course examines in detail the strategies that work. It also investigates the techniques for maintaining the focus until its time for the update survey.

The course
* A starting point
* Taking action
* Feedback
* Involving employees
* Involving customers
* Integrating other strategic measures
* Maintaining the focus

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Venues and dates


Where	London, 12 Grosvenor Crescent,
When	Start: 25/11/2008 Finish: 25/11/2008 See calendar

Where	Knutsford, The Station House, Plumley Moor Road, Plumley
When	Start: 24/02/2009 Finish: 24/02/2009 See calendar

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Provider description

JPD are one of the UK's leading providers of management training.

From Quality & Environmental Management to Health & Safety, we aim to provide training & coaching second to none.

You will find details of our core services by using the links above or the dropdown box below. If you would like to discuss your requirements or expectations please contact our friendly advisors.