Improving Team Performance

Introduction
This unit is about the impact of individuals' performance in teams, recognising performance behaviours and implementing improvement measures.

Course Content

• Describe the manager's role in identifying performance issues in the team
• Describe how to evaluate individual and team performance and behaviours
• Identify the limits of responsibility for dealing with individual and team performance
• Identify the range of approaches available
• Describe the different methods available in providing help and support in order to improve performance of an individual
• Explain how to conduct a performance counselling session for an individual
• Explain the importance of maintaining confidentiality
• Agree with a team member an action plan to address a performance issue
• Explain the range of support services available
• Explain how to ensure that the desired outcomes are achieved
• Explain the circumstances when disciplinary and grievance procedures may be invoked
• Explain the first line manager's role in a disciplinary and grievance situation
• Identify why records of action plan achievements and actions taken are required

There will be a high level of group participation including practical work and group discussions.

Suitability

This course is designed for all managers / supervisors who have line management responsibility for their teams' performance.
This course outline can be adapted to meet the needs of an organisation, department or team. Details and prices are available on request.

Assessment

No formal assessment.
Candidates who complete the programme will receive a City College Coventry Certificate of completion.
There is also an optional CMI accreditation at Level 3

Duration

1 day (9:30am - 4:30pm)
Course notes and / or manuals are provided

Progression