Requirements:To gain the maximum benefit from the course, you will be sent a pre-course questionnaire to complete which asks you to consider current expectations. This will help you set the context of the course and the information you provide will be used on the day as part of the course activities.
Course suitable for: If you would benefit from an enhanced ability to persuade and influence others in the workplace, then this is the course for you! This introductory level course will help you communicate with others more effectively, get yourself heard and encourage others to value your opinions. It is not designed for managers or sales professionals looking for commercial or sales negotiation. Managers or sales professionals should instead attend 'Sales Negotiation'.
Effective Communication Skills
- Defining the communication process
- Your personal communication style
- Communication style, self-analysis/skills audit
Positive and Assertive Communication
- Not saying ''yes'' when you kno- you should be saying ''no''
- Expressing your ideas in an assertive and effective manner
- Contributing at meetings and gaining cooperation from others
Persuasive and Influential Communication
- Ensuring your communication is clear, concise and easily understood
- Enhancing your questioning and listening skills
- Persuasive communication - gaining others' agreement
Difficult Situations - Communicating With Confidence
- Creating a positive impression when dealing with senior colleagues
- Communicating difficult or sensitive messages
- Gaining cooperation from others and minimising conflict
An Introduction to Negotiation with Others
- The core negotiation process when working with others
- Pre-negotiation - preparation and planning
- Concluding the negotiation - securing a win/win result
Personal Development
- Preparing a Personal Action Plan
- Top tips to support your return to the workplace
Testimonial
Natasha Swanson, Acquisitions Executive Sky One My line manager noted an immediate improvement in my performance after the course.