Knowledge and information professionals are working with an ever diverse range of stakeholders and have daily opportunities to either make positive, negative or unintended impacts. It is important for these professionals to plan an approach for working with, and influencing stakeholders, and to be able to communicate the benefits of knowledge and information management activities with impact.
This workshop will offer a number of techniques and approaches to help delegates segment, manage and influence stakeholders. Delegates will also have the opportunity to consider the ways in which they impact on others and the personal brand they communicate.
outcomes:- be able to map and segment key stakeholders
- understand stakeholder influencing strategies
- know how to communicate the benefits of knowledge and information management activities
- learn about the ways we impact on others
- understand interpersonal (verbal and non-verbal) communication
- know how to create a personal brand
programme:Topics covered include:
- stakeholder mapping
- influencing strategies
- how we see ourselves and how others see us
- positive, negative or unintended impacts
- verbal and non-verbal communication
- communication channels
speaker:Ian Wooler , Senior Associate, TFPL
Knowledge management professional with expertise in group/workshop development and facilitation.
Ian is an experienced professional in knowledge management, business improvement, change management and facilitation, performed across a wide range of start-up, public and private business environments.
He has a track record, and interest, in accelerating the transfer and re-use of know-how across teams to deliver a step-change in productivity and effectively managing people, process and technology costs.
Recent assignments have included:
- The development and facilitation of a series of knowledge sharing workshops for a global organisation
- Development of a balanced scorecard and KPIs for the information service of a major financial institution
- The development and implementation of a CRM strategy for a Government Agency
- Provision of an on-line moderation service for an intranet benchmarking forum
- Team development advice for a telematics start-up company
Before joining TFPL as an Advisor, Ian was Chief Knowledge Officer and member of the Executive Team of 186k, a telecom start-up business, and was responsible to the CEO for instilling the organisation's knowledge management discipline whereby 186k employees routinely create, capture and lever collective knowledge.
Prior to joining 186k, Ian was the Knowledge Development Manager at BG plc where he was responsible for the International Information Centre and the development and implementation of knowledge management across the Group. Ian has also held a number of senior management roles in Business Improvement and Marketing in BG plc and British Gas.
Ian is a Member of the Chartered Institute of Marketing, and an Associate Member of the Institute of Management Consultancy.
