Information, Advice or Guidance Certificate Level 2 QCF
Course
Distance
Description
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Type
Course
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Level
Intermediate
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Methodology
Distance Learning
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Class hours
120h
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Duration
12 Months
This Certificate in Information, Advice or Guidance is suitable for learners working with, or intending to work in an information, advice or guidance role. This qualification aims to develop the learner’s knowledge and understanding of the key principles of information, advice or guidance and applying these within their own context. The objectives of this qualification are to prepare learners for further training and to support a role where learners may give initial information, advice or guidance to others.
The qualification is designed for those people who work in, or are looking to work in, an information, advice or guidance role such as:
Careers advisor
Counsellor
Customer Service Advisor
Debt advisor
Employment advisor
Help-desk advisor
Housing support worker
Learning support worker
Legal services support worker
Peer mentor.
Facilities
Location
Start date
Start date
About this course
Key Topics
The Information, Advice or Guidance Certificate Level 2 QCF course is divided into five comprehensive modules:
Unit 1 - Information, advice or guidance in practice
Unit 2 - Developing interaction skills for information, advice or guidance
Unit 3 - Signposting and referral in information, advice or guidance
Unit 7 - Managing information
Unit 14 - Operating within networks to support information, advice or guidance
Please note: Due to the structure of this qualification the units are not in consecutive numerical order.
No Entry Requirements.
You will however be required to be working in a related environment in order to complete this course due to the nature of the assessment questions.
Level 2 QCF Certificate in Information, Advice or Guidance
Qualification Number: 601/4321/6
Total Credits: 15
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Subjects
- IT
- Guidance and Counselling
- Coaching Skills
- Communication Skills
- Communication Training
Teachers and trainers (1)
Support Advisor
Support Advisor
Course programme
Information, Advice or Guidance (Level 2 QCF)
How is the course structured?
The Information, Advice or Guidance Certificate Level 2 QCF course is divided into five comprehensive modules:
Unit 1-Information, advice or guidance in practice
- Differences between information, advice and guidance
- Meeting the information, advice or guidance requirements of clients
- Boundaries of your job role when meeting the needs of clients
- Keeping client records
Unit 2-Developing interaction skills for information, advice or guidance
- Client interaction
- Keeping promises
- Communication skills
- Values, beliefs and attitudes
- Confidentiality
- Impartiality
- Skills and development needs
Unit 3-Signposting and referral in information, advice or guidance
- What is signposting and referral?
- Differences between signposting and referral
- Benefits of signposting and referral
- When to signpost and refer
- How to signpost and refer
- Monitoring and evaluating client referrals
Unit 7-Managing information
- Resources available to clients
- Importance of storing and retrieving information
- Information systems and their main features
- Legal and organisational requirements
- Methods used to store and retrieve information
- Updating and maintaining information
Unit 14-Operating within networks to support information, advice or guidance
- What are networks?
- The importance of networks
- Our organisation as a network
- Networks operating within codes of practice and principles
- Roles within networks
- Maintaining and evaluating own role within a network
Information, Advice or Guidance Certificate Level 2 QCF