Information and knowledge auditing can be a powerful tool for improving
business efficiency and effectiveness as well as being a useful way of
raising the profile of information management within organisations. It is
also a valuable tool for providing a sound evidence base for demonstrating
your value to the organisation
This practical and intensive course
provides a thorough grounding in planning, managing and carrying out
audits and looks at how different techniques can be used to tackle
different business challenges. The process is explained within the context
of realistic business scenarios with an emphasis on turning audit findings
into practical change and business gains. The aim is to leave delegates
with a solid basis for planning and carrying out audits in their own
organisations. In addition, through case studies the course will look at
how recommendations can be carried forward through the effective
management of change.
This day will involve a number of learning
techniques including many practical exercises. Throughout the sessions
real examples will be outlined and discussed. This is a highly interactive
course and everyone will be expected to participate to extract the full
value of the course.
Outcomes:
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An understanding of the business uses of information and knowledge
audits
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Direct and indirect benefits of undertaking audits
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The ability to successfully apply audit techniques
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The ability to analyse audit results and present findings for maximum
impact
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The ability to successfully scope, plan and manage an audit
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How to take forward recommendations from an audit
Programme:Introduction to information audits
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Definition
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Why and when to do one
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Agreeing the aims, objectives, scope and deliverables
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Knowledge or information audit?
Raising the game - relating audits to key business processes
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Understanding business processes
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Information and knowledge requirements
Planning and carrying out an audit
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Planning audit steps
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Practical techniques used in the audit process
Interpreting the findings and presenting results
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Analysis of findings
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Recommendations
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Getting your message across
speakers:Vivienne Winterman , Senior Consultant, TFPL
Specialist
in bringing together and managing successful project teams with the
relevant experience and expertise.
Vivienne Winterman, Senior Advisor,
leads the I-Team work, as well as carrying out Advisory work. She has had
considerable experience in the area of knowledge and information audits.
Over the last few years she project managed several for government
agencies, charities, telecommunication, legal and pharmaceutical companies.
This
has enabled organisations to align their Knowledge and Information
Services more closely with the business strategy to increase their value.
This has led to reviewing and writing Knowledge and Information Management
(KM) Strategies to leverage and maximise the use of the knowledge and
information assets of an organisation and recommend ways to deliver value
added information services, build communities and create a sharing
culture. Vivienne has worked in a number of sectors including legal,
information suppliers, publishers and government, and in particular has
specialised in the pharmaceutical and health sectors.
The I-Team work
includes a combination of advisory and project management work in advising
on a solution for an information related issue and managing a team of
contract staff to successfully carry out the work.
Vivienne Winterman
worked as a freelance information specialist for six years before joining
TFPL in 1995 as a consultant specialising in information management and
techniques of dissemination. She previously held a number of information
posts in the academic and private sector. Previous posts have been in the
pharmaceutical sector and in HERTIS, a company providing a range of
information services to business and industry.
Vivienne Winterman has a
MSc and PhD in information science and is a member of the Chartered
Institute of Library and Information Professionals (CILIP).
Shaida
Dorabjee
