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Conflict Resolution inhouse
- Training
- Inhouse in Avon
- Intermediate
- Different dates available
... Communication models that can assist conflict resolution Behaviours you may encounter during different interactions Warning and danger signs Impact factors... Learn about: Conflict Resolution, Communication Skills...
- Training
- Inhouse
- Different dates available
...Create a conflict resolution mindset to increase your ability to facilitate effective conflict management. Ask for more information through Emagister's website!... Learn about: Conflict Resolution, Conflict Management...
- Short course
- Inhouse in London
- Beginner
- Different dates available
- 1 Day
...On completion candidates will be able to apply their newly gained knowledge and skills to manage and reduce conflict in their workplace. They will adopt a fresh approach to dealing with aggressive and violent individuals, adopt a proactive approach to preventing conflict and protect themselves... Learn about: Communication Skills, Communication Training, Customer Service...
- Course
- Inhouse
- Beginner
... effective two-way communication giving feedback. Managing Conflict: healthy confrontation constructive criticism personality clashes managing difficult people... Learn about: Communication Skills, Confidence Training, Interpersonal Communication...
- Course
- Inhouse in Londonand2 other venues
- London, Birmingham
- Different dates available
- 7h
...) CPR (Adults) - (Includes Practical Session) Safeguarding Vulnerable Adults Safeguarding Children Conflict Management Lone Working Food Hygiene Epilepsy... Learn about: Conflict Resolution, Moving and Handling, Health and safety at work...
- Course
- Inhouse
- Different dates available
- 2 Days
...This two-day programme will enable you to create better relationships by developing self insight, understanding of others, and how to deal with conflict before and as it arises. The course will enable delegates to: Understand why you behave in the way you do. Recognise what strengths you can bring... Learn about: Team Leadership, Motivation techniques, Managing Conflict...
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Dancing lion training created a communications skills training programme to deliver to contact centre agents in Ireland and India. It was a great eye opener to see the approach. The knowledge for the contact centre environment was first class. They understood how to achieve optimum results through the tailored training material.
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The trainer from dancing lion was very open, professional and the calmest person I’ve ever met. He delivered effective training even in the most challenging situations and to hardest of individuals.
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An excellent training programme – thank you. You were an absolute pleasure to work with – I wish you the very best for the future hope we can work together again.
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- Course
- Inhouse
- Different dates available
- 2 Days
...aware of vocal tones and communication habits that can create misunderstanding and negative reactions ❖questioning and listening skills ❖directing the... Learn about: Customer Service, Problem Solving, Public Speaking...
...aware of vocal tones and communication habits that can create misunderstanding and negative reactions ❖questioning and listening skills ❖directing the... Learn about: Customer Service, Problem Solving, Public Speaking...
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Dancing lion training created a communications skills training programme to deliver to contact centre agents in Ireland and India. It was a great eye opener to see the approach. The knowledge for the contact centre environment was first class. They understood how to achieve optimum results through the tailored training material.
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The trainer from dancing lion was very open, professional and the calmest person I’ve ever met. He delivered effective training even in the most challenging situations and to hardest of individuals.
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An excellent training programme – thank you. You were an absolute pleasure to work with – I wish you the very best for the future hope we can work together again.
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- Training
- Inhouse
- Intermediate
- Different dates available
- 3h
...with violent or aggressive behaviour , Types of challenging behaviour, Reasons for challenging behaviours, Potential triggers, Recognising escalation... Learn about: Management of Violence, Deescalation. Breakaway, Challenging Behaviour...
- Short course
- Inhouse
- Different dates available
- 2 Days
... Management Sales Skills Client Relationship Audit Johari Window and Relationship Modelling Handling difficult situations and conflict Negotiating... Learn about: Key Account Manager, Key accounting, Coaching Process...
- Training
- Inhouse in Avon
- Intermediate
- Different dates available
- 6h - 2 Days
...consider methods to reduce risks Practice breakaway techniques from a variety of writs and body grabs, holds, punches and kicks Practice safe holds... Learn about: Control and restraint methods, Conflict Resolution...
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I enjoyed the role play exercises and I never expected to.
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A very good course with many good ideas to take away.
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The trainer was very well represented and knowledgable.
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- Course
- Inhouse
- Different dates available
- 2 Days
...call or contact centre/help desk for training requirements ❖setting up ongoing call centre coaching and reinforcement programmes ❖tried and tested methods... Learn about: Communication Skills, Customer Care, Conflict Resolution...
...call or contact centre/help desk for training requirements ❖setting up ongoing call centre coaching and reinforcement programmes ❖tried and tested methods... Learn about: Communication Skills, Customer Care, Conflict Resolution...
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I enjoyed the role play exercises and I never expected to.
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A very good course with many good ideas to take away.
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The trainer was very well represented and knowledgable.
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- Short course
- Inhouse
- Different dates available
- 1 Day
... and break away Conflict resolution Practice and Simulation Establishing the ground rules Understanding positions Making the case Listening and understanding... Learn about: Listening and understanding, Conflict Resolution, Influencing Skills...
- Training
- Inhouse
- Intermediate
- Different dates available
- 6h
...of causes of such incidents and be taught strategies to redirect and de-escalate. They will be informed about relevant law and guidelines from national bodies... Learn about: Conflict Resolution, Deescalation. Breakaway, Challenging Behaviour...
- Training
- Inhouse
- Different dates available
...Analyze essential information and the pros and cons of key decisions... Learn about: Problem Solving, Team Training, Employee Motivation...
- Training
- Inhouse in Avon
- Beginner
- Different dates available
...working in an environment where someone may become violent. Aims To give learners: A knowledge and understanding of all ECC&R Breakaway methods and related... Learn about: Physical Intervention, Conflict Resolution...
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Dancing lion designed and delivered a fantastic cross-cultural training programme for our Indian contact centre clients. They were a delight to work with: professional, personable and reliable. The training was extremely well received by our Indian clients and really helped to bridge cross-cultural issues.
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The trainer was very good.
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- Course
- Inhouse
- Different dates available
- 2 Days
... to respond to complaints, difficult calls and defuse conflict ❖ how to maintain a positive mindset in the face of negativity Outcomes Participants... Learn about: Problem Solving, Customer Service, Conflict Resolution...
... to respond to complaints, difficult calls and defuse conflict ❖ how to maintain a positive mindset in the face of negativity Outcomes Participants... Learn about: Problem Solving, Customer Service, Conflict Resolution...
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Dancing lion designed and delivered a fantastic cross-cultural training programme for our Indian contact centre clients. They were a delight to work with: professional, personable and reliable. The training was extremely well received by our Indian clients and really helped to bridge cross-cultural issues.
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The trainer was very good.
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- Training
- Inhouse
- Beginner
- Different dates available
...employees Creating Challenging Work: Increase the level of challenge an employee experiences at work Receive Feedback From Your Employees : Receive feedback... Learn about: Organizational Skills, Listening Skills, Management Planning...
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Dancing lion have delivered a number of quite challenging projects over the years for both international and UK based clients. I have found them to have wealth of management and sales experience and to be tenacious, committed and focused on the end outcome. The trainer is helpful and has a positive attitude. Overall great to work with!
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- Course
- Inhouse
- Different dates available
- 2 Days
...In this highly practical and enjoyable training course you will learn the practices and techniques to refine your powers of persuasion and selling skills... Learn about: Decision Making, Customer Service, Customer Care...
...In this highly practical and enjoyable training course you will learn the practices and techniques to refine your powers of persuasion and selling skills... Learn about: Decision Making, Customer Service, Customer Care...
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Dancing lion have delivered a number of quite challenging projects over the years for both international and UK based clients. I have found them to have wealth of management and sales experience and to be tenacious, committed and focused on the end outcome. The trainer is helpful and has a positive attitude. Overall great to work with!
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- Training
- Inhouse
- Different dates available
... customers in the field Customer Service Confrontation and Conflict: Learn how to effectively manage difficult customer situations... Learn about: Listening Skills, Problem Solving, Customer Care...
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Dancing lion designed and delivered an excellent 2 day course for my Porters and Area Cleaners. We are beginning to change the culture of an institution with a 450 year history. Dancing lion have been pivotal in helping to make this change happen. Thank-you for the valuable intervention!
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Dancing lion shared our vision and harnessed their ideas into workable and practical solutions, customized to our needs.
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- Course
- Inhouse
- Different dates available
- 2 Days
... perceptual positions to defuse potential conflict... Learn about: Organizational efficiency management, Changes and Transmission, Strategy Development...
... perceptual positions to defuse potential conflict... Learn about: Organizational efficiency management, Changes and Transmission, Strategy Development...
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Dancing lion designed and delivered an excellent 2 day course for my Porters and Area Cleaners. We are beginning to change the culture of an institution with a 450 year history. Dancing lion have been pivotal in helping to make this change happen. Thank-you for the valuable intervention!
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Dancing lion shared our vision and harnessed their ideas into workable and practical solutions, customized to our needs.
← | → see all
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