training course for you. Course Overview: A one day workshop to improve customer service skills and as such suitable for all staff who deal with customers...
, setting up files for a new client, client care letter, instruction form, telephone attendance note. Lesson 3: Including: House style, business letter layout...
journalists on daily, weekly and monthly publications work Understand what makes a good story, and how to sell it effectively To develop skills in pitching PR...
. To successfully achieve this requires preparation and an understanding of how different customers react. Whilst there are skills related solely to the telephone...
in a telephone sell. While the basic structure of the sale does not change, the sales person has to be aware of the non-verbal dialogue that exists between them...
This is the first in a series of four day sales workshops designed to develop the sales skills of individuals already engaged across the sales cycle...
To give an introduction to the work, responsibilities, practice and structure of the Wills and Probate Department in a legal office. Develop an excellent knowledge of the workings and structure of...
Whether you’re already in the legal profession or wish to pursue a career in a specific legal specialism then Civil Litigation in the legal secretary range gives an introduction to the...
Lesson 1: Selling land in Scotland; what is meant by conveyancing; what is meant by registered title; the sasine register; the land register. Lesson 2: Pre-sale enquiries; what is meant by...
This course suits those who want to specialise in Criminal Law. Learn about the initial stages in a criminal law case, statements of the accused, witness statements and dealing with offenders....
This course gives an introduction to Family Law covering many aspects of the specialism including divorce procedure, the petition and Decree Absolute.Lesson 1: Introduction to Family Law;...
If you wish to pursue a career in a legal department then the introductory module provides a sound understanding. You will learn more about the responsibilities of a legal secretary focussing on...
Lesson 1: The legal office; legal practioners; support staff; role of the legal secretary. Lesson 2: Where the law comes from; how laws are made; where to find the law. Lesson 3: The court...
and needs On line and telephone support Assessment to reflect the added value to the organisation Programme can be tailored to an organisation, if required...
