Telephone Skills inhouse

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  • Telephone Skills
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AIMED AT
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  • Hours 84
  • Days 14
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CHARACTERISTICS
  • Practical course / Workshop 14
  • Nationally recognised qualification 1
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1 - 20 of 122 results
dancing lion training & consultancy
Telephone Collections Training - inhouse
3 opinions
dancing lion training & consultancy

...This training programme is typically delivered in English. Translators can be provided at an additional cost. Outcomes: ❖staff who treat the customer fairly... Learn about: Telephone Skills, Closing Skills, Negotiation Skills...

  • Course
  • Inhouse
  • 2 Days
  • Flexible
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£337
VAT inc.
Taylor Mason Training
Telephone Skills - inhouse Taylor Mason Training

...Create a professional image on the telephone Use telephone communication to your advantage and be aware of its limitations Use your voice and language... Learn about: Telephone Skills, Skills and Training...

  • Short course
  • Inhouse
  • 1 Day
  • Flexible
Requirements
  • This course is for residents in England
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£949
VAT exempt
Quality Seal Emagister EMAGISTER CUM LAUDE
Stand & Deliver

...telephone effectively and correctly use their voice, language and a professional approach to influence others Create the right impression of their organisation... Learn about: Skills and Training, Communication Model, Telephone Communication...

  • Short course
  • Inhouse
  • Flexible
Requirements
  • This course is for residents in England
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Price on request
Telephone Skills - inhouse ProSkill Learning Ltd

...customer will have of your organisation will be created via the telephone, and yet few people have been properly trained in telephone skills... Learn about: Customer Care, Customer Service Skills, Negotiation Skills...

  • Short course
  • Inhouse
  • 1 Day
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Price on request
Telephone Skills - inhouse Telemarketing Centre

...All our training involves structured role play between delegates, because putting into practice what they learn on the course is half the battle...

  • Short course
  • Inhouse
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Price on request
Telephone Skills - inhouse Business Enhancement Training

...Telephone Skills Training The telephone is a vital communication tool used by organisations to give internal and external clients a professional... Learn about: Persuasion Skills, Negotiation Skills, Influencing Skills...

  • Training
  • Inhouse
  • 1 Day
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£275
VAT inc.

...Suitable for anyone who needs to regularly communicate over the telephone and who wants to improve their communication and customer service skills. Telephone... Learn about: Negotiation Skills, Influencing Skills, Customer Service Skills...

  • Short course
  • Inhouse
  • 1 Day
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Price on request

...telephone contact with the public. An intensive one-day inter-active workshop in Telephone Skills OVERVIEW When a customer needs help, they pick up... Learn about: Customer Service Skills, Persuasion Skills, Negotiation Skills...

  • Short course
  • Inhouse
  • 1 Day
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Price on request
Telephone Skills - inhouse Training For Success

...and how to use their voice for maximum potential. 3. Use techniques to help them be more assertive and confident on the phone. 4. Describe some useful... Learn about: Persuasion Skills, Influencing Skills, Customer Service Skills...

  • Short course
  • Inhouse in Egham
  • 1 Day
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Price on request

...up calls Understanding needs - Enquiries Handling complaints Complaint avoidance Communication skills Listening skills Emotional control v. technical control... Learn about: Customer Care, Negotiation Skills, Persuasion Skills...

  • Short course
  • Inhouse
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Price on request

...put excitement in your voice, and enthuse a positive winning attitude that will give customers every confidence in you Gauge how to confidently ask questions... Learn about: Customer Service Skills, Customer Care...

  • Training
  • Inhouse
  • 3 hours of class
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£175
+ VAT

...development programmes This customer service programme provides all the techniques and skills needed to meet, greet and interact with customers and... Learn about: Influencing Skills, Customer Service Skills, Customer Care...

  • Training
  • Inhouse
  • 2 Days
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Price on request

...with others by telephone. Professional Telephone Skills Programme Introduction The benefits and pitfalls of using the telephone at work Caring for... Learn about: Persuasion Skills, Customer Service Skills, Call Centre...

  • Short course
  • Inhouse in Northwood
  • 1 Day
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£ 101-200

...Call centres and mail order are the fastest growing operational departments for UK organisations. It is essential that all employees represent their organisation... Learn about: Customer Service Skills, Willingness to participate, Customer Care...

  • Short course
  • Intermediate
  • Inhouse
  • 1 Day
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£895
+ VAT

...Suitable for: All Staff All Staff The course covers the following: The importance of a friendly, polite and professional attitude Using the correct... Learn about: Effective Communication, Improve Communication, Verbal Skills...

  • Course
  • Inhouse
  • 1 Day
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£43
+ VAT

...and for those needing to refresh their techniques. Telephone & Reception Skills Course Descriptor: A swift look at all the key telephone and reception skills for -front-line"... Learn about: Customer Service Skills...

  • Short course
  • Inhouse
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Price on request

...sales or Office personnel who deal with customers on the telephone and are in a position to influence a sale A practical and participative programme designed... Learn about: Persuasion Skills, Influencing Skills...

  • Training
  • Inhouse in Birmingham
    and 4 other venues
  • 1 Day
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£295
+ VAT
Telephone Service Skills (Part 1) - inhouse Creativedge Training & Development Ltd

...not only to present and preserve an excellent reputation, but to shine and go that extra mile. Day by day, your customer-facing employees are deciding your future... Learn about: Sales Training, Customer Service Skills...

  • Training
  • Inhouse
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Price on request

...and attitudes they need in order to deliver quality service in the front line. Course outline: Communication skills Advantages and disadvantages of telephone... Learn about: Customer Service Skills, Call Centre...

  • Short course
  • Inhouse
  • 1 Day
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Price on request
dancing lion training & consultancy
Call Centre and Helpdesk Training for Managers - inhouse
3 opinions
dancing lion training & consultancy

...style of training and individualized coaching will ensure all benefit. Centre managers, help desk managers, supervisors, team leaders and call centre professionals... Learn about: Telephone Skills, Decision Making, Communication Training...

  • Course
  • Inhouse
  • 2 Days
  • Flexible
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£337
VAT inc.
Quality Seal Emagister EMAGISTER CUM LAUDE
Stand & Deliver

...Achieve win win outcomes Understand and use various negotiation methods Use their own style to be sincere and effective See how others seek to influence them Course content... Learn about: Stages of Negotiation, Influencing Skills, Influencing patterns...

  • Short course
  • Inhouse
  • Flexible
Requirements
  • This course is for residents in England
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Price on request

...Understand how to create a positive, helpful attitude. Suitable for: Who Should Attend? Staff members who use the telephone as part of everyday duties and particularly... Learn about: Call Centre, Negotiation Skills, Persuasion Skills...

  • Training
  • Inhouse in London
  • 1 Day
  • 02 January 2030
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£395
+ VAT
Selling by Telephone - inhouse t2 Business Solutions

...> Sales People who want to increase their telephone success > Newly appointed sales people > Sales managers with limited telephone experience Course Content...

  • Short course
  • Inhouse
  • 1 Day
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Price on request