Telephone Skills inhouse

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  • Telephone Skills
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  • All 123
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  • Inhouse 123
  • Classroom-based 0
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PRICE
  • £2,000
  • £1,000
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  • £100 or less
SUBJECT AREA
COURSE TYPE
  • All 442
  • Course 166
  • Short course 119
  • Training 104
  • Further Education 53
STARTING
  • In 30 days 7
  • In 3 months 7
  • In 6 months 7
  • In 9 months 7
  • In 1 year 7
  • In over a year 8
AIMED AT
  • Anyone 2
  • Professionals 1
  • Companies 1
LEVEL
  • All levels 3
  • Intermediate 2
  • Advanced 1
DURATION
  • Hours 85
  • Days 15
  • Weeks 1
  • 3 months 0
  • 6 months 1
  • 9 months 4
  • Year(s) 1
CHARACTERISTICS
  • Practical course / Workshop 14
  • Nationally recognised qualification 1
-- Select --
1 - 20 of 123 results
Stand & Deliver

...telephone effectively and correctly use their voice, language and a professional approach to influence others Create the right impression of their organisation... Learn about: customer’s needs, Skills and Training, Essential Telephone Techniques...

  • Short course
  • Inhouse
  • Flexible
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£800
+ VAT
Oxford Applied Training - Business Courses
Handling Customer Complaints - inhouse Oxford Applied Training - Business Courses

...are external buyers or internal co-workers, things happen and customers get upset. It’s the nature of things. The challenge each of us face is to handle...

  • Training
  • Inhouse
  • Flexible
Requirements
  • This course is for residents in England, Scotland, Wales, Northern Ireland
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£5
Stand & Deliver

...Achieve win win outcomes Understand and use various negotiation methods Use their own style to be sincere and effective See how others seek to influence them Course content... Learn about: Skills and Training, Influencing patterns, Ethical Influencing...

  • Short course
  • Inhouse
  • Flexible
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£800
+ VAT
Telephone Skills - inhouse ProSkill Learning Ltd

...customer will have of your organisation will be created via the telephone, and yet few people have been properly trained in telephone skills... Learn about: Customer Care, Customer Service Skills, Persuasion Skills...

  • Short course
  • Inhouse
  • 1 Day
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Price on request
Telephone Skills - inhouse Telemarketing Centre

...All our training involves structured role play between delegates, because putting into practice what they learn on the course is half the battle...

  • Short course
  • Inhouse
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Price on request
Telephone Skills - inhouse Business Enhancement Training

...Telephone Skills Training The telephone is a vital communication tool used by organisations to give internal and external clients a professional... Learn about: Negotiation Skills, Customer Service Skills, Call Centre...

  • Training
  • Inhouse
  • 1 Day
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£275
VAT inc.

...telephone contact with the public. An intensive one-day inter-active workshop in Telephone Skills OVERVIEW When a customer needs help, they pick up... Learn about: Call Centre, Customer Care, Customer Service Skills...

  • Short course
  • Inhouse
  • 1 Day
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Price on request
Telephone Skills - inhouse Training For Success

...and how to use their voice for maximum potential. 3. Use techniques to help them be more assertive and confident on the phone. 4. Describe some useful... Learn about: Persuasion Skills, Customer Service Skills, Influencing Skills...

  • Short course
  • Inhouse in Egham
  • 1 Day
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Price on request

...up calls Understanding needs - Enquiries Handling complaints Complaint avoidance Communication skills Listening skills Emotional control v. technical control... Learn about: Customer Care, Customer Service Skills, Call Centre...

  • Short course
  • Inhouse
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Price on request

...development programmes This customer service programme provides all the techniques and skills needed to meet, greet and interact with customers and... Learn about: Influencing Skills, Customer Service Skills, Customer Care...

  • Training
  • Inhouse
  • 2 Days
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Price on request

...with others by telephone. Professional Telephone Skills Programme Introduction The benefits and pitfalls of using the telephone at work Caring for... Learn about: Persuasion Skills, Customer Service Skills, Call Centre...

  • Short course
  • Inhouse in Northwood
  • 1 Day
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£ 101-200

...Call centres and mail order are the fastest growing operational departments for UK organisations. It is essential that all employees represent their organisation... Learn about: Customer Care, Customer Service Skills, Willingness to participate...

  • Short course
  • Intermediate
  • Inhouse
  • 1 Day
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£895
+ VAT

...Suitable for: All Staff All Staff The course covers the following: The importance of a friendly, polite and professional attitude Using the correct... Learn about: Telephone answering, Oral Communication, Customer Service Skills...

  • Course
  • Inhouse
  • 1 Day
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£46
+ VAT

...and for those needing to refresh their techniques. Telephone & Reception Skills Course Descriptor: A swift look at all the key telephone and reception skills for -front-line"... Learn about: Customer Service Skills...

  • Short course
  • Inhouse
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Price on request

...sales or Office personnel who deal with customers on the telephone and are in a position to influence a sale A practical and participative programme designed... Learn about: Influencing Skills, Persuasion Skills...

  • Training
  • Inhouse in Birmingham
    and 4 other venues
  • 1 Day
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£295
+ VAT
Telephone Service Skills (Part 1) - inhouse Creativedge Training & Development Ltd

...not only to present and preserve an excellent reputation, but to shine and go that extra mile. Day by day, your customer-facing employees are deciding your future... Learn about: Sales Training, Customer Service Skills...

  • Training
  • Inhouse
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Price on request

...and attitudes they need in order to deliver quality service in the front line. Course outline: Communication skills Advantages and disadvantages of telephone... Learn about: Customer Service Skills, Call Centre...

  • Short course
  • Inhouse
  • 1 Day
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Price on request
Selling by Telephone - inhouse t2 Business Solutions

...> Sales People who want to increase their telephone success > Newly appointed sales people > Sales managers with limited telephone experience Course Content...

  • Short course
  • Inhouse
  • 1 Day
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Price on request

...outside and inside the company. This programme shows how everyone who uses the phone can be an ambassador and handle even the most demanding customer... Learn about: Customer Service Skills, Customer Care...

  • Short course
  • Inhouse
  • 1 Day
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Price on request
Telephone Selling - inhouse LMA Integrated Sales Training Courses UK

...alongside the fax as a quick and simple method to communicate information. Despite the new technology of the Internet the telephone still remains one...

  • Short course
  • Inhouse
  • 1 Day
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£300
+ VAT

...one bad experience with someone on the phone may be enough reason for a customer - even a regular customer - to look elsewhere. The telephone is your customer's... Learn about: Customer Care, Persuasion Skills, Negotiation Skills...

  • Short course
  • Inhouse
  • 1 Day
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Price on request

...image to your potential customers and clients, ensuring your company stands out from the crowd. It is written with both the customer and the organisation... Learn about: Telephone answering, Verbal Communication, Call Centre...

  • Course
  • Inhouse
  • 1 Day
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£495
VAT exempt
Telephone Excellence - inhouse Management Training & Development

...expectations of the levels of service that he or she receives from you. You will learn the skills and techniques to handle any type of incoming call... Learn about: Customer Care, Negotiation Skills, Influencing Skills...

  • Training
  • Inhouse
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Price on request