130

Telephone Skills inhouse

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  • Telephone Skills
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  • In 30 days 17
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DURATION
  • Hours 85
  • Days 15
  • Weeks 1
  • 3 months 0
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  • Year(s) 1
LEVEL
  • All levels 6
  • Beginner 1
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CHARACTERISTICS
  • Practical course / Workshop 15
  • Nationally recognised qualification 1
  • Short course
  • Inhouse
  • Different dates available

...telephone effectively and correctly use their voice, language and a professional approach to influence others Create the right impression of their organisation... Learn about: types of customers, Telephone techniques, Listening Skills...


£800
+ VAT
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  • Short course
  • Inhouse
  • Different dates available

...Achieve win win outcomes Understand and use various negotiation methods Use their own style to be sincere and effective See how others seek to influence them Course content... Learn about: Influencing patterns, Personal Strengths, Negotiation & Influencing Skills...


£800
+ VAT
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Telephone Skills - inhouse
Telemarketing Centre
  • Short course
  • Inhouse

...All our training involves structured role play between delegates, because putting into practice what they learn on the course is half the battle...


Price on request
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Telephone Skills - inhouse
Business Enhancement Training
  • Training
  • Inhouse
  • 1 Day

...Telephone Skills Training The telephone is a vital communication tool used by organisations to give internal and external clients a professional... Learn about: Customer Service Skills, Persuasion Skills, Negotiation Skills...


£275
VAT inc.
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  • Short course
  • Inhouse
  • 1 Day

...telephone contact with the public. An intensive one-day inter-active workshop in Telephone Skills OVERVIEW When a customer needs help, they pick up... Learn about: Customer Service Skills, Persuasion Skills, Negotiation Skills...


Price on request
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Telephone Skills - inhouse
Training For Success
  • Short course
  • Inhouse in Egham
  • 1 Day

...and how to use their voice for maximum potential. 3. Use techniques to help them be more assertive and confident on the phone. 4. Describe some useful... Learn about: Persuasion Skills, Negotiation Skills, Customer Service Skills...


Price on request
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  • Short course
  • Inhouse

...up calls Understanding needs - Enquiries Handling complaints Complaint avoidance Communication skills Listening skills Emotional control v. technical control... Learn about: Customer Service Skills, Influencing Skills, Persuasion Skills...


Price on request
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Telephone Skills - inhouse
ProSkill Learning Ltd
  • Short course
  • Inhouse
  • 1 Day

...customer will have of your organisation will be created via the telephone, and yet few people have been properly trained in telephone skills... Learn about: Customer Service Skills, Negotiation Skills, Customer Care...


Price on request
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  • Training
  • Inhouse
  • 2 Days

...development programmes This customer service programme provides all the techniques and skills needed to meet, greet and interact with customers and... Learn about: Customer Service Skills, Customer Care, Influencing Skills...


Price on request
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  • Short course
  • Inhouse in Northwood
  • 1 Day

...with others by telephone. Professional Telephone Skills Programme Introduction The benefits and pitfalls of using the telephone at work Caring for... Learn about: Persuasion Skills, Call Centre, Customer Service Skills...


£ 101-200
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  • Short course
  • Inhouse
  • Intermediate
  • 1 Day

...Call centres and mail order are the fastest growing operational departments for UK organisations. It is essential that all employees represent their organisation... Learn about: Willingness to participate, Customer Service Skills, Customer Care...


£895
+ VAT
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  • Course
  • Inhouse
  • 1 Day

...Suitable for: All Staff All Staff The course covers the following: The importance of a friendly, polite and professional attitude Using the correct... Learn about: Oral Communication, Verbal Skills, Improve Communication...


£42
+ VAT
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  • Short course
  • Inhouse

...and for those needing to refresh their techniques. Telephone & Reception Skills Course Descriptor: A swift look at all the key telephone and reception skills for -front-line"... Learn about: Customer Service Skills...


Price on request
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  • Training
  • Inhouse in Birmingham
    and 4 other venues
  • 1 Day

...sales or Office personnel who deal with customers on the telephone and are in a position to influence a sale A practical and participative programme designed... Learn about: Influencing Skills, Persuasion Skills...


£295
+ VAT
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Telephone Service Skills (Part 1) - inhouse
Creativedge Training & Development Ltd
  • Training
  • Inhouse

...not only to present and preserve an excellent reputation, but to shine and go that extra mile. Day by day, your customer-facing employees are deciding your future... Learn about: Customer Service Skills, Sales Training...


Price on request
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  • Short course
  • Inhouse
  • 1 Day

...and attitudes they need in order to deliver quality service in the front line. Course outline: Communication skills Advantages and disadvantages of telephone... Learn about: Customer Service Skills, Call Centre...


Price on request
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Telephone Techniques - inhouse
ABC Training Solutions Ltd
  • Short course
  • Inhouse in Avon
  • Beginner
  • Different dates available

...Our continuing engagement of his services is a testament itself" - H.R. DIRECTOR ABC Training Solutions come to you! We do not deliver PUBLIC courses... Learn about: Telephone management, Assertion Training, Customer Care...


£690
+ VAT
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Selling by Telephone - inhouse
t2 Business Solutions
  • Short course
  • Inhouse
  • 1 Day

...> Sales People who want to increase their telephone success > Newly appointed sales people > Sales managers with limited telephone experience Course Content...


Price on request
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  • Short course
  • Inhouse
  • 1 Day

...outside and inside the company. This programme shows how everyone who uses the phone can be an ambassador and handle even the most demanding customer... Learn about: Customer Service Skills, Customer Care...


Price on request
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Telephone Selling - inhouse
LMA Integrated Sales Training Courses UK
  • Short course
  • Inhouse
  • 1 Day

...alongside the fax as a quick and simple method to communicate information. Despite the new technology of the Internet the telephone still remains one...


£300
+ VAT
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  • Short course
  • Inhouse
  • 1 Day

...one bad experience with someone on the phone may be enough reason for a customer - even a regular customer - to look elsewhere. The telephone is your customer's... Learn about: Persuasion Skills, Call Centre, Customer Service Skills...


Price on request
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  • Course
  • Inhouse
  • 1 Day

...image to your potential customers and clients, ensuring your company stands out from the crowd. It is written with both the customer and the organisation... Learn about: Call Centre, Telephone answering, Verbal Skills...


£495
VAT exempt
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