Telephone Skills inhouse

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  • Telephone Skills
METHOD AND LOCATION
  • All 129
  • Distance Learning 0
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  • Blended 0
  • Inhouse 129
  • Classroom-based 0
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Area/Region
PRICE
  • £2,000
  • £1,000
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  • £100 or less
SUBJECT AREA
COURSE TYPE
  • All 450
  • Course 175
  • Short course 119
  • Training 105
  • Further Education 51
STARTING
  • In 30 days 16
  • In 3 months 16
  • In 6 months 16
  • In 9 months 16
  • In 1 year 16
  • In over a year 17
AIMED AT
  • Anyone 2
  • Professionals 1
  • Companies 1
LEVEL
  • All levels 6
  • Beginner 1
  • Intermediate 4
  • Advanced 1
DURATION
  • Hours 85
  • Days 15
  • Weeks 1
  • 3 months 0
  • 6 months 1
  • 9 months 4
  • Year(s) 1
CHARACTERISTICS
  • Practical course / Workshop 15
  • Nationally recognised qualification 1
-- Select --
1 - 20 of 129 results
Stand & Deliver

...telephone effectively and correctly use their voice, language and a professional approach to influence others Create the right impression of their organisation... Learn about: customer’s needs, Skills and Training, Telephone techniques...

  • Short course
  • Inhouse
  • Flexible
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£800
+ VAT
Stand & Deliver

...Achieve win win outcomes Understand and use various negotiation methods Use their own style to be sincere and effective See how others seek to influence them Course content... Learn about: Personal Strengths, Influencing Skills, Stages of Negotiation...

  • Short course
  • Inhouse
  • Flexible
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£800
+ VAT
Telephone Skills - inhouse ProSkill Learning Ltd

...customer will have of your organisation will be created via the telephone, and yet few people have been properly trained in telephone skills... Learn about: Negotiation Skills, Customer Service Skills, Persuasion Skills...

  • Short course
  • Inhouse
  • 1 Day
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Price on request
Telephone Skills - inhouse Telemarketing Centre

...All our training involves structured role play between delegates, because putting into practice what they learn on the course is half the battle...

  • Short course
  • Inhouse
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Price on request
Telephone Skills - inhouse Business Enhancement Training

...Telephone Skills Training The telephone is a vital communication tool used by organisations to give internal and external clients a professional... Learn about: Influencing Skills, Customer Service Skills, Negotiation Skills...

  • Training
  • Inhouse
  • 1 Day
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£275
VAT inc.

...telephone contact with the public. An intensive one-day inter-active workshop in Telephone Skills OVERVIEW When a customer needs help, they pick up... Learn about: Negotiation Skills, Influencing Skills, Persuasion Skills...

  • Short course
  • Inhouse
  • 1 Day
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Price on request
Telephone Skills - inhouse Training For Success

...and how to use their voice for maximum potential. 3. Use techniques to help them be more assertive and confident on the phone. 4. Describe some useful... Learn about: Customer Service Skills, Persuasion Skills, Negotiation Skills...

  • Short course
  • Inhouse in Egham
  • 1 Day
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Price on request

...up calls Understanding needs - Enquiries Handling complaints Complaint avoidance Communication skills Listening skills Emotional control v. technical control... Learn about: Influencing Skills, Persuasion Skills, Call Centre...

  • Short course
  • Inhouse
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Price on request

...development programmes This customer service programme provides all the techniques and skills needed to meet, greet and interact with customers and... Learn about: Influencing Skills, Customer Service Skills, Customer Care...

  • Training
  • Inhouse
  • 2 Days
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Price on request

...with others by telephone. Professional Telephone Skills Programme Introduction The benefits and pitfalls of using the telephone at work Caring for... Learn about: Persuasion Skills, Call Centre, Customer Service Skills...

  • Short course
  • Inhouse in Northwood
  • 1 Day
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101-200£

...Call centres and mail order are the fastest growing operational departments for UK organisations. It is essential that all employees represent their organisation... Learn about: Willingness to participate, Customer Care, Customer Service Skills...

  • Short course
  • Intermediate
  • Inhouse
  • 1 Day
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£895
+ VAT

...Suitable for: All Staff All Staff The course covers the following: The importance of a friendly, polite and professional attitude Using the correct... Learn about: Effective Communication, Oral Communication, Telephone answering...

  • Course
  • Inhouse
  • 1 Day
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£44
+ VAT

...and for those needing to refresh their techniques. Telephone & Reception Skills Course Descriptor: A swift look at all the key telephone and reception skills for -front-line"... Learn about: Customer Service Skills...

  • Short course
  • Inhouse
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Price on request

...sales or Office personnel who deal with customers on the telephone and are in a position to influence a sale A practical and participative programme designed... Learn about: Influencing Skills, Persuasion Skills...

  • Training
  • Inhouse in Birmingham
    and 4 other venues
  • 1 Day
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£295
+ VAT
Telephone Service Skills (Part 1) - inhouse Creativedge Training & Development Ltd

...not only to present and preserve an excellent reputation, but to shine and go that extra mile. Day by day, your customer-facing employees are deciding your future... Learn about: Sales Training, Customer Service Skills...

  • Training
  • Inhouse
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Price on request

...and attitudes they need in order to deliver quality service in the front line. Course outline: Communication skills Advantages and disadvantages of telephone... Learn about: Call Centre, Customer Service Skills...

  • Short course
  • Inhouse
  • 1 Day
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Price on request
Telephone Techniques - inhouse ABC Training Solutions Ltd

...Our continuing engagement of his services is a testament itself" - H.R. DIRECTOR ABC Training Solutions come to you! We do not deliver PUBLIC courses... Learn about: Telephone Skills, Communication Training, Assertion Training...

  • Short course
  • Beginner
  • Inhouse in Avon
  • 1 Day
  • Flexible
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£690
+ VAT
Selling by Telephone - inhouse t2 Business Solutions

...> Sales People who want to increase their telephone success > Newly appointed sales people > Sales managers with limited telephone experience Course Content...

  • Short course
  • Inhouse
  • 1 Day
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Price on request

...outside and inside the company. This programme shows how everyone who uses the phone can be an ambassador and handle even the most demanding customer... Learn about: Customer Service Skills, Customer Care...

  • Short course
  • Inhouse
  • 1 Day
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Price on request
Telephone Selling - inhouse LMA Integrated Sales Training Courses UK

...alongside the fax as a quick and simple method to communicate information. Despite the new technology of the Internet the telephone still remains one...

  • Short course
  • Inhouse
  • 1 Day
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£300
+ VAT

...one bad experience with someone on the phone may be enough reason for a customer - even a regular customer - to look elsewhere. The telephone is your customer's... Learn about: Customer Service Skills, Call Centre, Customer Care...

  • Short course
  • Inhouse
  • 1 Day
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Price on request

...image to your potential customers and clients, ensuring your company stands out from the crowd. It is written with both the customer and the organisation... Learn about: Verbal Skills, Verbal Communication, Call Centre...

  • Course
  • Inhouse
  • 1 Day
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£495
VAT exempt