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Telephone Skills inhouse
- Training
- Inhouse
...expectations of the levels of service that he or she receives from you. You will learn the skills and techniques to handle any type of incoming call...
- Course
- Inhouse
- 1 Day
...powerful communication techniques - how to sell an idea - building confidence. Getting clients enthusiastic about products/services Preparation...
- Training
- Inhouse
- 2 Days
...The course is aimed at all levels of experience. The course recognises the importance of telephone skills and customer care to every business as customers...
- Training
- Inhouse
- Advanced
- 2 Days
...techniques course and is targeted for people who have been performing the role of a Customer Service / Sales advisor for a period of time. The course recognises...
- Short course
- Inhouse
- 1 Day
...so it is essential to make an excellent impression. This course looks at the skills required to deliver exceptional customer service over the telephone...
- Course
- Inhouse
- 1 Day
...Getting appointments by telephone Features Finding the Business · generating prospect lists · pre-qualifying prospects. Knowing What To Say · using the...
- Course
- Inhouse
- 2 Days
...· maximising business by selling up and across the range · building lasting relationships. Outgoing Calls · planning the day and preparing each call ·...
- Short course
- Inhouse
- 1 Day
...Read and interpret body language signals and use them to enhance your communication skills. Suitable for: Anyone Anyone 1-Day Course Introducing Principles...
- Training
- Inhouse
...not only to present and preserve an excellent reputation, but to shine and go that extra mile. Day by day, your customer-facing employees are deciding your future...
- Training
- Inhouse
...not only to present and preserve an excellent reputation, but to shine and go that extra mile. Day by day, your customer-facing employees are deciding your future...
- Course
- Inhouse
...call centre or any type of Helpdesk / Support environment. It is an intensive course that aims to build on areas where Helpdesk representatives feel...
- Course
- Inhouse
- 2 Years
...units plus a choice of five from the options stated. Mandatory units The following two core units are compulsory covering the areas essential for success in this...
- Training
- Inhouse
- 1 Day
...quality service to all contacts. The course recognises that to maintain high standards people working on the telephone need to be monitored...
- Short course
- Inhouse
- 1 Day
...receiving end of telephone calls from customers and clients. Sales, customer service and call centre staff - and any other staff who are regularly on...
- NVQ
- Inhouse
...customer service and who need to deal with customers and undertake customer service related activities on a day to day basis. The programme is ideal...
- NVQ
- Inhouse
...a formal qualification to enhance career prospects or for those who wish to progress further following completion of the Customer Service NVQ Level...
- Course
- Inhouse
- 3 Days
...Senior call handlers, team leaders / supervisors and managers. Outstanding call centre management Overview Call centre management is a demanding...
- NVQ
- Inhouse
...Experienced employees, who wish to have their competency recognised and gain certification. New employees who have undergone basic training and are...
- NVQ
- Inhouse
...in their area of practice. Successful completion of this course allows you to progress to higher level qualifications. ABA Training offer the highest quality...
- NVQ
- Inhouse
...This qualification is designed for employees who need to communicate clearly and confidently. It is also suitable for individuals who work with others...