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Telephone Skills inhouse
- Course
- Inhouse
- Beginner
...A stronger belief in the importance of their role, greater self-belief and greater resilience for conducting both inbound and outbound sales calls... Learn about: Telephone Sales...
- Course
- Inhouse
- Beginner
...Your programme will be designed to meet your specific needs and achieve your desired outcomes. Typically, our Customer Service programmes provide contact centre teams... Learn about: Customer Service, Customer support, Telephone Customer Service...
Similar training in other typologies
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Reception Academy teaches everything about Reception & how to convey 5 star services.Ramin Semsar is great coach with good sense of humor. Because of him you will dependably anticipate go to end of the weekend class, even after busy week .
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Reception Academy is best choice for two course i:e Receptionist and Opera V5 Course and Hospitality English class. Everyvery one of the mentors are phenomenal including my coaches Pierre and Ramin. I profoundly suggest Reception Academy for the individuals who need to start another profession
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- Course
- Online
- Different dates available
- 1 Day
...how to transfer phone calls, handle difficult customers and end a conversation. It is an online course which teaches you telephone handling in just... Learn about: Customer satisfaction, Conflict Resolution, Communication Skills...
...how to transfer phone calls, handle difficult customers and end a conversation. It is an online course which teaches you telephone handling in just... Learn about: Customer satisfaction, Conflict Resolution, Communication Skills...
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Reception Academy teaches everything about Reception & how to convey 5 star services.Ramin Semsar is great coach with good sense of humor. Because of him you will dependably anticipate go to end of the weekend class, even after busy week .
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Reception Academy is best choice for two course i:e Receptionist and Opera V5 Course and Hospitality English class. Everyvery one of the mentors are phenomenal including my coaches Pierre and Ramin. I profoundly suggest Reception Academy for the individuals who need to start another profession
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Dancing lion have worked with me over several years providing telephone debt recovery techniques and accreditation to a debt team that collects £190M annually. Thier assistance and work programmes have enabled me to ensure the team is focused on delivering a high quality service in an area of difficulty - collecting money.
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The Credit Services Associations expectations of our industry leading training practitioners is to deliver the best service at all times. Dancing lion training & consultancy exceeded our expectations. I would not hesitate to hire dancing lion’s services in the future and have them work on behalf of the Credit Services Association. In addition I would recommend their credentials to any of our clients and associates.
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The trainer from dancing lion was a highly self motivated individual with excellent communication skills. The telephone arrears collection training they delivered was imaginative and fun for the staff. I would recommend dancing lion to any prospective client.
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- Course
- Inhouse
- Different dates available
- 2 Days
...This training programme is typically delivered in English. Translators can be provided at an additional cost. In order to ensure that there is a good balance of theory... Learn about: Persuasion Skills, Listening Skills, Collections Management...
...This training programme is typically delivered in English. Translators can be provided at an additional cost. In order to ensure that there is a good balance of theory... Learn about: Persuasion Skills, Listening Skills, Collections Management...
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Dancing lion have worked with me over several years providing telephone debt recovery techniques and accreditation to a debt team that collects £190M annually. Thier assistance and work programmes have enabled me to ensure the team is focused on delivering a high quality service in an area of difficulty - collecting money.
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The Credit Services Associations expectations of our industry leading training practitioners is to deliver the best service at all times. Dancing lion training & consultancy exceeded our expectations. I would not hesitate to hire dancing lion’s services in the future and have them work on behalf of the Credit Services Association. In addition I would recommend their credentials to any of our clients and associates.
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The trainer from dancing lion was a highly self motivated individual with excellent communication skills. The telephone arrears collection training they delivered was imaginative and fun for the staff. I would recommend dancing lion to any prospective client.
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- Course
- Online
- Different dates available
...you will begin to see how important it is to develop better telephone communication skills. By improving how you communicate on the telephone and improve... Learn about: Office IT, Skills and Training, Communication Skills...
- Short course
- London
- 1 Day
...their telephone communication skills using state-of-the-art telephone coaching equipment. Who is it for A highly practical course for any frontline staff...
- Training
- Londonand12 other venues
- Basingstoke, Guildford, Oxford, Birmingham, Manchester, Bristol, Southampton, Reading, Garforth, Woking, Brentwood ...
- 1 Day
...To show how to handle difficult people and situations. Suitable for: Newly appointed receptionist or telephonist. Experienced staff looking for a refresher course...
- Short course
- Coventry
- 1 Day
...or on the telephone. On the telephone they are particularly important because as far as the caller is concerned the voice on the telephone is the organisation...
- Training
- Londonandanother venue.
- London
- 6h
...creating your firm’s crucial 1st impression to customers and “YOU DON’T GET A 2ND CHANCE TO CREATE THAT ALL-IMPORTANT 1ST IMPRESSION!” Who should attend...
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I would strongly suggest to enroll in the course for once. Its not a complicated process and provides amazing course content would be a great deal for enhanching skills.
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This institute provides all what a student can ask for.
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- Training
- City Of London
- Beginner
- September
...Contact emagister.co.uk and get with no obligation all the details of this programme! OUTCOMES FOR YOU 1 Teams equipped with critical banking background... Learn about: Relationship Building, Speaking Skills, Communication Training...
...Contact emagister.co.uk and get with no obligation all the details of this programme! OUTCOMES FOR YOU 1 Teams equipped with critical banking background... Learn about: Relationship Building, Speaking Skills, Communication Training...
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I would strongly suggest to enroll in the course for once. Its not a complicated process and provides amazing course content would be a great deal for enhanching skills.
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This institute provides all what a student can ask for.
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- Training
- Online
- Beginner
- Different dates available
...you’ll discover the importance and necessity of diversity and ethics within counselling skills. Ensuring that people feel comfortable and safe to express themselves... Learn about: Counselling interactions, Body Language...
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The course was really great, especially the Project Management one, here I learned to manage and motivate with which I had struggled a lot.
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They provided so much in such a short span of time, it was real good and I enjoyed like anything. I had a nice time in all.
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Maria and Dom were super great and offered a safe and supportive environment. It was a nice course and everything was good. They impacted in such a great manner, I had a nice time in all. I am truly excited about the course.
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- Training
- City Of London
- Different dates available
- 1 Day
...Staff members who use the telephone as part of everyday duties and particularly. Individuals who wish to improve their telephone skills and provide an excellent customer service... Learn about: Telephone Skills, Assertiveness Training, Corporate Communications...
...Staff members who use the telephone as part of everyday duties and particularly. Individuals who wish to improve their telephone skills and provide an excellent customer service... Learn about: Telephone Skills, Assertiveness Training, Corporate Communications...
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The course was really great, especially the Project Management one, here I learned to manage and motivate with which I had struggled a lot.
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They provided so much in such a short span of time, it was real good and I enjoyed like anything. I had a nice time in all.
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Maria and Dom were super great and offered a safe and supportive environment. It was a nice course and everything was good. They impacted in such a great manner, I had a nice time in all. I am truly excited about the course.
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I strongly recommend Reception Academy to everyone who interested in hospitality industry, as because of Pierre and Nathalie we get a good quality which boost our career.
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Reception Academy is full of wonderful & hard working people. I met extraordinary associates (my class) and an incredible mentor, Pierre.I learned lot & I wish everyone to do this experience.
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- Course
- Online
- Different dates available
- 1 Day
...to transfer them into Opera PMS, the management system used in most hotel chains. Students will also learn how to handle difficult customers and scenarios... Learn about: Hospitality Management, Interpersonal Communication, IT Management...
...to transfer them into Opera PMS, the management system used in most hotel chains. Students will also learn how to handle difficult customers and scenarios... Learn about: Hospitality Management, Interpersonal Communication, IT Management...
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I strongly recommend Reception Academy to everyone who interested in hospitality industry, as because of Pierre and Nathalie we get a good quality which boost our career.
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Reception Academy is full of wonderful & hard working people. I met extraordinary associates (my class) and an incredible mentor, Pierre.I learned lot & I wish everyone to do this experience.
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I enjoyed the role play exercises and I never expected to.
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A very good course with many good ideas to take away.
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The trainer was very well represented and knowledgable.
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- Course
- Inhouse
- Different dates available
- 2 Days
...subject to further discussion. Please contact dancinglion for more information. This course is an excellent tool for increasing call centre knowledge and management skills... Learn about: Communication Training, Communication Skills, Conflict Resolution...
...subject to further discussion. Please contact dancinglion for more information. This course is an excellent tool for increasing call centre knowledge and management skills... Learn about: Communication Training, Communication Skills, Conflict Resolution...
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I enjoyed the role play exercises and I never expected to.
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A very good course with many good ideas to take away.
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The trainer was very well represented and knowledgable.
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- Course
- Online
- Different dates available
...that they are equipped to answer questions and overcome objections and ultimately close the deal. By studying this course you will gain practical skills... Learn about: Confidence Training, IT Management, Sales Training...
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My training sessions were good and I had a nice time in all, thanks for everything. I had a nice time and they helped a lot, in everything. I am charged in a positive manner.
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In reality, it was great and I had a nice time in all, thanks for everything. I had a great learning experience here.
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The course really useful and have since used many of the tools demonstrated over the 2 days; rest was ok/.
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- Training
- Inhouse in City Of London
- Different dates available
- 5 Days
...like how to create a warm and professional telephone manner and take excellent messages. Or maybe the more experienced among us may be looking for... Learn about: Corporate Communications, Confidence Training, Telephone Skills...
...like how to create a warm and professional telephone manner and take excellent messages. Or maybe the more experienced among us may be looking for... Learn about: Corporate Communications, Confidence Training, Telephone Skills...
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My training sessions were good and I had a nice time in all, thanks for everything. I had a nice time and they helped a lot, in everything. I am charged in a positive manner.
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In reality, it was great and I had a nice time in all, thanks for everything. I had a great learning experience here.
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The course really useful and have since used many of the tools demonstrated over the 2 days; rest was ok/.
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It was a great time in Reception Academy. Our Trainer Ramin Semsar has an infectious energy . His advices help us to be an exceptional receptionists.He makes our days light and entertaining & I truly value his work.
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Great Experience. Suggest Reception Academy to all
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- Course
- Online
- Beginner
- Different dates available
...and want to focus on the booking area of a hotel. You will learn, for instance, to create a professional but friendly tone of voice or how to... Learn about: Customer Service, Skills and Training, Booking procedures...
...and want to focus on the booking area of a hotel. You will learn, for instance, to create a professional but friendly tone of voice or how to... Learn about: Customer Service, Skills and Training, Booking procedures...
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It was a great time in Reception Academy. Our Trainer Ramin Semsar has an infectious energy . His advices help us to be an exceptional receptionists.He makes our days light and entertaining & I truly value his work.
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Great Experience. Suggest Reception Academy to all
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Dancing lion provided an interim L&D manager who worked as part of our team to deliver a new contact centre for project in the Middle East. I found them to be diligent, conscientious with a high degree of integrity and knowledge within the area of learning and development.
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The trainer was an excellent communicator, calm and always delivered on time to quality. A real gentleman!
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- Course
- Inhouse
- Different dates available
- 2 Days
...As a result of this assessment senior management will have: A full assessment of how to develop the call centre to fully meet the company vision... Learn about: Customer Service, Time management, Communication Training...
...As a result of this assessment senior management will have: A full assessment of how to develop the call centre to fully meet the company vision... Learn about: Customer Service, Time management, Communication Training...
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Dancing lion provided an interim L&D manager who worked as part of our team to deliver a new contact centre for project in the Middle East. I found them to be diligent, conscientious with a high degree of integrity and knowledge within the area of learning and development.
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The trainer was an excellent communicator, calm and always delivered on time to quality. A real gentleman!
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Dancing lion designed and delivered a fantastic cross-cultural training programme for our Indian contact centre clients. They were a delight to work with: professional, personable and reliable. The training was extremely well received by our Indian clients and really helped to bridge cross-cultural issues.
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The trainer was very good.
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- Course
- Inhouse
- Different dates available
- 2 Days
...objectives such as inbound or outbound customer service, sales, customer loyalty, mystery shopping and sign posting. This training programme is typically delivered in English... Learn about: Community Nursing, Call Centre, Communication Training...
...objectives such as inbound or outbound customer service, sales, customer loyalty, mystery shopping and sign posting. This training programme is typically delivered in English... Learn about: Community Nursing, Call Centre, Communication Training...
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Dancing lion designed and delivered a fantastic cross-cultural training programme for our Indian contact centre clients. They were a delight to work with: professional, personable and reliable. The training was extremely well received by our Indian clients and really helped to bridge cross-cultural issues.
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The trainer was very good.
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- Course
- Online
- Intermediate
...material are all included in the course fee. Course Syllabus This course consists of the following units: Unit 1 – Verbal Communication Techniques... Learn about: Call Handling, Call Centre Training, Call Centre...