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Telephone Skills inhouse
- Training
- Inhouse
- 1 Day
...Telephone Skills Training The telephone is a vital communication tool used by organisations to give internal and external clients a professional...
- Short course
- Inhouse in Avon
- Beginner
- Different dates available
...Our continuing engagement of his services is a testament itself" - H.R. DIRECTOR ABC Training Solutions come to you! We do not deliver PUBLIC courses... Learn about: Customer Service, Telephone answering, Assertive Behaviour...
- Short course
- Inhouse
- 1 Day
...It is essential that this experience creates the correct first impression. Telephone Call Handling Techniques introduces participants to extremely effective...
- NVQ
- Inhouse
...a formal qualification to enhance career prospects or for those who wish to progress further following completion of the Customer Service NVQ Level 1 or similar...
- Short course
- Inhouse
- 1 Day
...employers and employees to the skills and abilities we all instinctively possess when dealing with others and to promote the value of providing a service to others...
- NVQ
- Inhouse
- 8 Months
...(equivalent to two A-Level passes) What do Apprenticeships lead to? An Apprenticeship is not a qualification in itself, but is a framework that contains...
- NVQ
- Inhouse
- Different dates available
- 30 Weeks
...This Level 2 NVQ Diploma in Business & Administration is designed for learners who need to develop or consolidate their skills. Units: Units typically include... Learn about: Customer Service, Customer Service Skills...
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The course was incredibly great and I had a nice time in all. They helped a lot, their understanding was great and I enjoyed.
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I would recommend this place to all and have HR feedback as well on the same. Its all positive and encouraging.
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Their Influencing skills course is really nice and I had a great time in all, thanks for everything. I had an amazing time in all.
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- Training
- Inhouse in City Of London
- Different dates available
- 1 Day
...Suitable for: Who Should Attend? Staff members who use the telephone as part of everyday duties and particularly. Individuals who wish to improve their... Learn about: Confidence Training, Telephone Skills, Assertive Behaviour...
...Suitable for: Who Should Attend? Staff members who use the telephone as part of everyday duties and particularly. Individuals who wish to improve their... Learn about: Confidence Training, Telephone Skills, Assertive Behaviour...
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The course was incredibly great and I had a nice time in all. They helped a lot, their understanding was great and I enjoyed.
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I would recommend this place to all and have HR feedback as well on the same. Its all positive and encouraging.
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Their Influencing skills course is really nice and I had a great time in all, thanks for everything. I had an amazing time in all.
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Dancing lion have worked with me over several years providing telephone debt recovery techniques and accreditation to a debt team that collects £190M annually. Thier assistance and work programmes have enabled me to ensure the team is focused on delivering a high quality service in an area of difficulty - collecting money.
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The Credit Services Associations expectations of our industry leading training practitioners is to deliver the best service at all times. Dancing lion training & consultancy exceeded our expectations. I would not hesitate to hire dancing lion’s services in the future and have them work on behalf of the Credit Services Association. In addition I would recommend their credentials to any of our clients and associates.
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The trainer from dancing lion was a highly self motivated individual with excellent communication skills. The telephone arrears collection training they delivered was imaginative and fun for the staff. I would recommend dancing lion to any prospective client.
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- Course
- Inhouse
- Different dates available
- 2 Days
...This training programme is typically delivered in English. Translators can be provided at an additional cost. In order to ensure that there is a good balance of theory... Learn about: Collections Management, Customer Care, Telephone Skills...
...This training programme is typically delivered in English. Translators can be provided at an additional cost. In order to ensure that there is a good balance of theory... Learn about: Collections Management, Customer Care, Telephone Skills...
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Dancing lion have worked with me over several years providing telephone debt recovery techniques and accreditation to a debt team that collects £190M annually. Thier assistance and work programmes have enabled me to ensure the team is focused on delivering a high quality service in an area of difficulty - collecting money.
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The Credit Services Associations expectations of our industry leading training practitioners is to deliver the best service at all times. Dancing lion training & consultancy exceeded our expectations. I would not hesitate to hire dancing lion’s services in the future and have them work on behalf of the Credit Services Association. In addition I would recommend their credentials to any of our clients and associates.
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The trainer from dancing lion was a highly self motivated individual with excellent communication skills. The telephone arrears collection training they delivered was imaginative and fun for the staff. I would recommend dancing lion to any prospective client.
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- Short course
- Inhouse in Avon
- Intermediate
- Different dates available
...(or more) delegates in topics such as supervisory skills, management skills, leadership development, exceptional customer service, telephone techniques... Learn about: Communication Training, Anger Management, Assertiveness Training...
- NVQ
- Inhouse
- 8 Months
...(equivalent to two A-Level passes) What do Apprenticeships lead to? An Apprenticeship is not a qualification in itself, but is a framework that contains...
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My training sessions were good and I had a nice time in all, thanks for everything. I had a nice time and they helped a lot, in everything. I am charged in a positive manner.
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In reality, it was great and I had a nice time in all, thanks for everything. I had a great learning experience here.
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The course really useful and have since used many of the tools demonstrated over the 2 days; rest was ok/.
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- Training
- Inhouse in City Of London
- Different dates available
- 5 Days
...like how to create a warm and professional telephone manner and take excellent messages. Or maybe the more experienced among us may be looking for... Learn about: Confidence Training, Assertiveness Training, Corporate Communications...
...like how to create a warm and professional telephone manner and take excellent messages. Or maybe the more experienced among us may be looking for... Learn about: Confidence Training, Assertiveness Training, Corporate Communications...
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My training sessions were good and I had a nice time in all, thanks for everything. I had a nice time and they helped a lot, in everything. I am charged in a positive manner.
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In reality, it was great and I had a nice time in all, thanks for everything. I had a great learning experience here.
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The course really useful and have since used many of the tools demonstrated over the 2 days; rest was ok/.
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I enjoyed the role play exercises and I never expected to.
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A very good course with many good ideas to take away.
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The trainer was very well represented and knowledgable.
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- Course
- Inhouse
- Different dates available
- 2 Days
...subject to further discussion. Please contact dancinglion for more information. This course is an excellent tool for increasing call centre knowledge and management skills... Learn about: Organizational Skills, Telephone answering, Telephone user support...
...subject to further discussion. Please contact dancinglion for more information. This course is an excellent tool for increasing call centre knowledge and management skills... Learn about: Organizational Skills, Telephone answering, Telephone user support...
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I enjoyed the role play exercises and I never expected to.
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A very good course with many good ideas to take away.
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The trainer was very well represented and knowledgable.
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Dancing lion provided an interim L&D manager who worked as part of our team to deliver a new contact centre for project in the Middle East. I found them to be diligent, conscientious with a high degree of integrity and knowledge within the area of learning and development.
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The trainer was an excellent communicator, calm and always delivered on time to quality. A real gentleman!
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- Course
- Inhouse
- Different dates available
- 2 Days
...As a result of this assessment senior management will have: A full assessment of how to develop the call centre to fully meet the company vision... Learn about: Coaching Skills, Customer Care, Operations Management...
...As a result of this assessment senior management will have: A full assessment of how to develop the call centre to fully meet the company vision... Learn about: Coaching Skills, Customer Care, Operations Management...
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Dancing lion provided an interim L&D manager who worked as part of our team to deliver a new contact centre for project in the Middle East. I found them to be diligent, conscientious with a high degree of integrity and knowledge within the area of learning and development.
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The trainer was an excellent communicator, calm and always delivered on time to quality. A real gentleman!
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Dancing lion designed and delivered a fantastic cross-cultural training programme for our Indian contact centre clients. They were a delight to work with: professional, personable and reliable. The training was extremely well received by our Indian clients and really helped to bridge cross-cultural issues.
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The trainer was very good.
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- Course
- Inhouse
- Different dates available
- 2 Days
...objectives such as inbound or outbound customer service, sales, customer loyalty, mystery shopping and sign posting. This training programme is typically delivered in English... Learn about: Call Handling, Customer relationship, Communication Barriers...
...objectives such as inbound or outbound customer service, sales, customer loyalty, mystery shopping and sign posting. This training programme is typically delivered in English... Learn about: Call Handling, Customer relationship, Communication Barriers...
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Dancing lion designed and delivered a fantastic cross-cultural training programme for our Indian contact centre clients. They were a delight to work with: professional, personable and reliable. The training was extremely well received by our Indian clients and really helped to bridge cross-cultural issues.
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The trainer was very good.
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- Training
- Inhouse
...not only to present and preserve an excellent reputation, but to shine and go that extra mile. Day by day, your customer-facing employees are deciding your future...
- Training
- Inhouse
...not only to present and preserve an excellent reputation, but to shine and go that extra mile. Day by day, your customer-facing employees are deciding your future...
- Course
- Inhouse
- 1 Day
...image to your potential customers and clients, ensuring your company stands out from the crowd. It is written with both the customer and the organisation...
- Short course
- Inhouse
- 1 Day
...> Sales People who want to increase their telephone success > Newly appointed sales people > Sales managers with limited telephone experience Course Content...
- Short course
- Inhouse
- 1 Day
...alongside the fax as a quick and simple method to communicate information. Despite the new technology of the Internet the telephone still remains one...
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