Inspiring and Managing Performance

Defining performance and Performance Management

• Define performance – the what and the how
• Explore the key elements of the performance management cycle
• Review the benefits and challenges of managing performance
• Explain and identify the performance gap: the Knowledge, Skills and Behaviours framework

Developing your people

• Discover the different development methods available to bridge the gap between current and future performance
• Assess the pros and cons of each development method and the link to learning styles
• Case study activities - typical of real life scenarios encountered in the workplace
• Case study review

Providing feedback

• Understand the principles of effective feedback to improve performance
• Plan feedback conversations using a step-by-step feedback model
• Gather detailed data for feedback
• Practice opportunity: applying the feedback process to the case studies
• Review of practices and application planning

Coaching for improved performance

• Define coaching – what it is and is not
• Identify when coaching is appropriate
• Review a practical coaching tool to coach performers at all levels
• The importance of questioning and listening when coaching
• The use of magic questions to unstick performance conversations
• Plan a coaching conversation using a step by step process
• Practice: applying the coaching model to the case studies
• Review of practices and application planning

Practice with actors - 1

• Building your confidence and capability to provide performance feedback and coaching
• Using the case studies, you will practice the techniques learnt on day 1 in small groups with actors. Feedback will be provided by the actors, your peers and the facilitator
• Review and application planning

Practice with actors – 2

• Using your own real life performance challenges, you will practice the techniques learnt on day one in small groups with actors. Feedback will be provided by the actors, your peers and the facilitator.

Application planning

• Identify opportunities to apply the learning at work to make the actions happen
• Develop a detailed action plan for how you will tackle scenarios you have identified back at work