Internal quality auditing
the basics as required by ISO 9000 plus additional valuable learning and motivation Features
what does auditing actually mean?
auditing the system, not the people
the relation between auditing and improvement
the ISO 9000 family
definition of quality
definition of a quality system
quality principles underlying ISO 9000
the requirements of ISO 9000 - as written
the requirements of ISO 9000 - in plain English
business benefits of an ISO 9000 quality system
ISO 9000 documentation and quality records
characteristics of a good auditor
definition of auditing
the key targets of an audit
overview of an audit
use of checklists
the opening meeting
conducting the audit
watching for body language
why auditors must listen
reviewing results & agreeing actions
following-up for effective action.
Format
· two day programme
· very interactive
· includes audit practice.
Benefits meet the requirement of ISO 9000 to train internal quality auditors
· improvement-orientated, motivated auditors.
