Internal Sales
Short course
In Milton Keynes
Description
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Type
Short course
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Location
Milton keynes
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Duration
1 Day
This one day internal sales training course uses 'interactive' business games to demonstrate the benefits a 'switched on' internal sales team can make to an organisation. Suitable for: Anyone new to internal sales or for those looking to reinforce their knowledge on this subject
Facilities
Location
Start date
Start date
Reviews
Course programme
At the conclusion of the internal sales training course each delegate will be able to:-
- Understand the benefits to an organisation of efficient internal sales skills
- Develop a strategy for increasing revenue per client
- Increase 'repeat order' percentages
- Set Key Performance Indicators to measure progress
Course Content
The Internal Sales training course covers the following topics:-
- What is Internal Sales? - Definitions
- Understanding your product or service
- Understanding your client's requirements
- Telesales Skills - dealing with objections and difficult people
- Customer Contact Skills - e-mail, fax and letter
- Identifying Up-Selling and Cross-Selling Opportunities
- Turning Negative situations into ones with Positive outcomes
- Implementing 'lean' philosophies into internal sales-customer focussed
- Managing priorities in a multi-client environment
- Setting realistic 'stretch' KPIs
- Measuring and reporting on progress
The internal sales traininig course is limited to a maximum of twelve delegates.
This is a non-residential training course.
Prices are correct at the time of publishing, but may be varied in line with market conditions from time to time.
Additional information
Students per class: 12
Internal Sales