Internal Service & Teamwork

Training

Inhouse

Price on request

Description

  • Type

    Training

  • Methodology

    Inhouse

Suitable for: Day by day, your customer-facing employees are deciding your future. Every customer interaction they have is shaping the external perception of your organisation - for better or worse. Your customers have never had so much choice on who to deal with, and it's only through switched-on and capable people that you will deliver on your organisation's promises. Our accessible bite-sized sessions provide the essential skills, knowledge and understanding needed, not only to present and preserve an excellent reputation, but to shine and go that extra mile.

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Reviews

Course programme

Course review:

Learn how to work together as a team to deliver service excellence through our bite sized training course.

Overview:

- Teamwork - the internal service chain
- The good, the bad and the best
- The 3C's of internal service
- Your service roadblocks
- Identifying service improvements

For more information on our customer service training courses please visit our website.

Internal Service & Teamwork

Price on request