International Travel Industry Studies - Ready for Take Off

Course Structure

Unit 1: General

• Travel Industry Careers
• Phonetic Alphabet
• Airline Terminology
• Airline Abbreviations
• Twenty Four Hour Clock
• Travel Industry Organisations
• Special Handling
• Airline Two Letter Codes
• IATA Airport & City Codes

Unit 2: Cabin Crew Member

• Aviation Authorities
• Cabin Crew Duties and Responsibilities
• Passenger Handling Procedures
• In Flight Medical Care

Unit 3: Passenger Service Agent

• Check-In and Boarding Procedures
• Security Regulations
• Passenger Handling
• Passport & Visa Checks
• European Regulations on denied boarding
• cancellation or long delays

Unit 4: Basic IATA Ticketing

• IATA World Geography
• IATA Ticketing

Unit 5: Travel Agent

• The role of a Travel Agent
• Travel Agency Guides and Gazetteers
• Resort/Country Knowledge
• Selling Package Holidays
• selling Insurance
• Cruising
• Utilising Travel Trade Tools
• Consolidator Fares & Systems

Unit 6: Airline Reservation Sales Agent

• Creating Booking Files

Unit 7: Interview Preparation

• Curriculum Vitae Preparation
• Letter of Application
• Guideline to completing Application Forms
• Communication Skills
• Group Interview
• Individual Interview
• Foreign Currency Conversion Exercises
• Mock Examination Papers

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