Requirements:To gain the maximum benefit from the course, you will be sent a pre-course questionnaire to complete which asks you to consider current expectations. This will help you set the context of the course and the information you provide will be used on the day as part of the course activities.
Course suitable for: Suitable for supervisors, team leaders or a newly appointed managers, who are looking to improve their interpersonal skills in order to develop better working relationships. It is an all purpose course designed to be relevant to a variety of functions and industries. If you feel you have a more specific need, we also offer specialised courses in 'Dealing with Stress and Conflicting Needs', 'Handling People and Difficult Situations' and 'Using Emotional Intelligence to Improve Business Results'.
Increasing Self-awareness
- Learning to vie- people as the key to your success
- The effect of our behaviour on the performance of others
- The psychology of human interaction
Interpersonal Communication
- The importance of effective interpersonal communication
- Barriers to communication - physical barriers, mental preconceptions, etc.
- Communicating - one-to-one - informally at meetings
Effective Team Building
- The dynamics of successful team interaction - building a strong team spirit
- Forging a positive, cooperative team from a group of individuals
- Exploiting the strengths of team members for the good of the team
Working with Others
- Getting colleagues to want to work with you
- Assuming a confident and persuasive approach to your dealings with others
- Contributing to the team decision-making process
Handling Difficult Situations
- Dealing with and preventing conflict
- Respecting the rights, feelings and dignity of others
- Communicating difficult or personal news
Practical Sessions and Personal Development
- Skills practice - a 'blue print' for success
- Formulating your Personal Action Plan
Testimonial
Andy Collinson, Project Manager - Planning and Development TNT Logistics An excellent course, full of "real world" practical ideas, which in turn have helped me to achieve my personal objectives.
