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Interpersonal Sensitivity

in Phoenix Training (England)

Classes Workshop

Place:

London

Price:

£1,850 + VAT Special offers 

Duration:

1 Day

Start:

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Course objectives:

This course addresses underlying factors in a positive way, offering a range of models and behaviours to explain how we communicate and why a different approach may be appropriate to different individuals.

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Course details

Type Workshop Duration 1 Day
Method / place Contact course provider Classes in London where
Suitability Anyone committed to developing their understanding of how to communicate with sensitivity, including those who may be experiencing difficulties in establishing strong working relationships due to poor interpersonal skills.
Course objectives This course addresses underlying factors in a positive way, offering a range of models and behaviours to explain how we communicate and why a different approach may be appropriate to different individuals.
Price £1,850 + VAT
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Course programme

Interpersonal Sensitivity
INTERPERSONAL SENSITIVITY
Course Objective: often people do not understand why their communications fail to achieve desired results – instead of agreement and enthusiasm, there is misunderstanding, indifference or even hostility, and work relationships can become strained as a result.  
 
This course addresses underlying factors in a positive way, offering a range of models and behaviours to explain how we communicate and why a different approach may be appropriate to different individuals.  
 
 By the end of the course participants will be able to:  
 
  • Describe the elements that comprise communication

  • Define what interpersonal sensitivity means

  • Explain how we form impressions of others

  • Explain the meaning and importance of matching

  • Identify the importance of values and beliefs in influencing how we view the world and therefore our interaction with others

  • Describe the belief cycle and how it affects our behaviour and experiences

  • Explain the importance of being able to see the other person’s point of view

  • Define life positions (I’m OK, You’re OK) and explain how these are relevant to how we interpret the world

  • Identify how our ‘ego state’ influences how we communicate and therefore how the other person may respond

  • Describe the Assertiveness model and how to recognise aggressive, passive and assertive behaviours in oneself and others

  • Explain the link between Assertiveness and a Win/Win approach


    Course Elements

     
  •  The Communication MinefieldVerbal and Non-Verbal Communication

  • Values and Beliefs

  • The Belief Cycle

  • I’m Ok, You’re OK – Transactional Analysis and Life Positions

  • Assertiveness and its link to a Win/Win approach

  • Practice Session

  • Key Communication Skills
       
    Except in the case of Open Courses, all Phoenix workshops are tailored on demand, which means that we will develop the final agenda with you to deliver exactly the training you want, at the level you need, within the timeframe you decide.
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    Teachers/ trainers

    profesorado Anna Britnor Guest


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    Venues and dates



    Where London, The Leathermarket, Weston Street
    When Start: Ask the course provider
     
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    On Phoenix Training

    Provider description
    Specialists in Sales, Management, Communication & Team Development, Phoenix have over twenty key consultants, encompassing a broad spectrum of backgrounds, skills and experience. Their expertise, combined with our own dedication to delivering bespoke training has allowed us to work in many different industries; current clients include HSBC, Transport for London, Informa, Deloitte, Experian Marketing Services and Swinton Colonnade. Since our launch in 1995, Phoenix Training and Development have successfully designed and delivered training courses and development programmes for over 10,000 participants.
    Advantages of studying with Phoenix Training
    • Unparalleled personal service, combined with a range of resources which enables us to be greatly flexible in meeting your needs. • Solution-centred training and coaching. We place great importance on training in small groups, and on interactive methods making extensive use of practical exercises and role-plays. • A recognition of the ongoing nature of development. We have considerable experience of building progressive programmes, in which skills are built from one training event to the next. • An emphasis on excellent communication with clients. This includes both written and verbal reporting to managers and delegates alike, plus unlimited support beyond each training day. • Genuine training partnerships. Our most successful relationships are built on Phoenix developing a role with the company which enables you to use us for providing tailored training interventions from an involved and informed perspective.
    Course provider history
    Established since 1995 - 13 years of delivering flexible, interactive and results based training
    Specialises in
    Sales, Management, Team & Communication Specialists – 90% of what we have delivered so far this year has centred around these four disciplines

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    Words related to the courses viewed: emotional intelligence social skills body language listening skills

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