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Classes Course
Price:
Duration:
1 Day
Course objectives:
Enhance relationships with others. Understand your interpersonal style and how you are perceived by others. Increase sensitivity to the interpersonal styles of others. Develop a range of interpersonal skills. Develop confidence when interacting with others.
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Interpersonal Skills
Course Content
Personal Awareness: a self-perception inventory; how you are perceived by others.
Effective Interaction: personal authority; building relationships; building trust; implementing the skills of personal interaction.
Listening Skills: hearing and understanding; the power of effective listening; listening and interpersonal relationships.
Questioning Skills: questioning styles; how effective questioning and listening can enhance interpersonal interaction.
Being Persuasive: the use of reason and logic; gaining commitment; the use of group pressure in influencing results.
The Communication Chain: upward, downward and lateral; failures in the chain; two-way communication.
Assertiveness: a positive and straightforward style; making and refusing requests; giving and receiving criticism.
Communication Techniques: conveying information and ideas effectively; clarity and brevity; group communication; team briefing; communicating difficult or unpopular messages; effective two-way communication; giving feedback.
Managing Conflict: healthy confrontation; constructive criticism; personality clashes; managing difficult people.
Interpersonal Techniques: participants practise techniques to cope with a variety of interpersonal situations.
Action Plan: participants plan and discuss what they will do on return to work.
Competence Objectives
What you will be able to do better:
· Interact effectively and confidently with different types of people at all levels within and outside your organisation
· Adapt your interpersonal style in order to get the best results from others
· Influence and persuade others to your point of view without creating ill feeling
· Avoid creating conflict situations
· Ensure you avoid communication breakdowns by learning to listen effectively and understand what others are actually saying
· Develop a straightforward assertive communication style which 'gets things done' without causing conflict
· Keep your head when all around are losing theirs!
