Interpersonal Skills

The topics covered are as follows:

1 Getting Started

· Icebreaker

· Ground rules

· The parking lot

· Workshop objectives

· Action plans and evaluation forms

2 Verbal Communication Skills

· Listening and Hearing: They Aren’t the Same Thing

· Asking Questions

· Communicating with Power

3 Non-Verbal Communication Skills

· Body Language

· The Signals You Send to Others

· It’s Not What You Say,
It’s How You Say It

4 Making Small Talk and Moving Beyond

· Starting a Conversation

· The Four Levels of Conversation

5 Moving a Conversation Along

· Asking for Examples

· Using Repetition

· Using Summary Questions

· Asking for Clarity and Completeness

6 Remembering Names

· Creating a Powerful Introduction

· Using Mnemonics

· Uh-Oh… I’ve Forgotten Your Name

7 Influencing Skills

· Seeing the Other Side

· Building a Bridge

· Giving in Without Giving Up

8 Bringing People to Your Side

· A Dash of Emotion

· Plenty of Facts

· Bringing it All Together

9 Sharing Your Opinion

· Using I Messages

· Disagreeing Constructively

· Building Consensus

10 Negotiating Basics

· Preparation

· Opening

· Bargaining

· Closing

11 Making an Impact

· Creating a Powerful First Impression

· Assessing a Situation

· Being Zealous without Being Offensive

12 Wrapping Up

· Words from the Wise

· Review of Parking Lot

· Lessons Learned

· Completion of Action Plans and Evaluations