Short course

In Belfast City

£ 275 VAT exempt

Description

  • Type

    Short course

  • Location

    Belfast city (Northern Ireland)

  • Duration

    1 Day

  • Start date

    Different dates available

Interpersonal skills are the life skills that we use every day to communicate and interact with other people, both individually and in groups. Improving these skills builds confidence, enhances our relationships with others and thereby improves our personal effectiveness. Our course is designed for those individuals who need to improve their personal effectiveness at work.

Important information

Documents

  • Interpersonal Skills.pdf

Facilities

Location

Start date

Belfast City (County Antrim)
See map
Fisherwick Place, Great Victoria Street, BT1 6DY

Start date

Different dates availableEnrolment now open
Different dates availableEnrolment now open

About this course

As a result of participating in the course delegates will:

Identify what helps and hinders effectiveness when dealing with people and situations
Have a greater awareness of the effects of their behaviour on others
Have an increased range of options for dealing with others in a variety of situations
Have an opportunity to practise the steps to achieve assertive behaviour.

Our course is ideal for anyone wishing to increase their self awareness and improve the way they relate to others in work more effectively and to sustain good working relationships.

No minimum requirements

Certificate of Attendance

Once you have enquired, we will contact you via email or by telephone. We will forward the course outline together with a booking form for completion. Confirmation details will be sent together with an invoice close to the course date.

Questions & Answers

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Reviews

Subjects

  • Voice
  • Self-esteem
  • Personal Effectiveness
  • Communication Skills
  • Communication Training
  • Interpersonal Communication
  • Verbal Communication
  • Assertive Behaviour
  • Assertiveness Training
  • Confidence Training
  • Skills and Training
  • Assertiveness

Teachers and trainers (1)

Unconfirmed Unconfirmed

Unconfirmed Unconfirmed

Unconfirmed

Doctrina's Training & Consultancy Ltd scope of trainers all have extensive knowledge and experience of delivering Customer Care training to the private and public sector as well as the voluntary sector.

Course programme

Course objectives and introductions

Saying what we mean
  • What are interpersonal skills
  • What are the barriers to interpersonal communication
  • The effect of behaviour on ourselves, other people and our organisation
Choosing and making the approach
  • The importance of anticipating reactions and choosing an appropriate strategy
  • Understanding and managing objections
  • Opening and using channels of communication
Using Behaviour to Influence Outcomes
  • Types of assertive and non-assertive behaviour
  • Using assertiveness to deflect aggression
  • ·Assessing the effects of different patterns of behaviour
  • ·Agreeing a ‘Bill of Rights’

A practical model of Assertiveness

  • Making requests and saying ‘no’

Developing Interpersonal Skills

  • Listening, observing and questioning
  • Understanding non-verbal communication
  • The positive use of language and tone of voice
Building Confidence and Self Esteem
  • Pushing out our boundaries
  • Positive and negative influences
Dealing with criticism including
  • Unjust criticism
  • Justified criticism
  • Admitting an error
  • Encouraging constructive criticism
Action Session
  • Delegates will be asked to commit themselves to the actions they will take as a result of attending the course.

Additional information

We deliver this course onsite.

Interpersonal Skills

£ 275 VAT exempt