Interviewing Skills for Managers

Interviewing Skills for Managers

Details
 
Max number of participants: 12
Duration: 1 day
Available as: In-company course
 
Benefits
 
• Improve your selection interviews with competency based assessment techniques
• Enhance your organisation's reputation in the employment market
• Increase your ability to take effective notes
• Develop your listening and questioning skills
• Learn how to evaluate the evidence
• Predict more accurately successful job performance
• Create the right climate for candidates
 
Course Outline
 
Key factors that affect performance revealed
• Factors that affect
performance and how to predict future behaviour
• Understanding what drives behaviour
 
Understanding competencies
• What is a competency?   • How, and why are
competency frameworks most commonly used?
• How to match skills and preferred behaviours to your job functions
 
Planning the interview
• Planning and structuring the interview
• How to build rapport and put the applicant at ease 
• The importance of selling the role and the company
 
Effective questioning techniques
• Why asking questions is a key element in the process of making high quality selection decisions
• Asking questions that ensure you gather hard evidence against your predetermined criteria
• Control interviews with the Question Funnel Model 
 
The art of listening and the STAR Model
• Developing listening and observation skills
• The STAR Model – situation, task, action, result
 
Observing, recording, classifying and evaluating
• How to observe and record performance effectively
• Classifying and evaluating evidence promptly and accurately against predetermined characteristics
• What to do in the absence of evidence
 
Setting the right climate for interviews
• What to do and what to avoid
• How to position your company’s values and culture
• How to comply with employment laws and value diversity during interviews