Introduction to Management

Managing staff effectively is one of the most rewarding aspects of a manager's role. Business, individual and team success comes from good management. This course addresses the fundamental aspects of people management, giving delegates a sound basis and methods for applying proven management practice.

Course Outline

What Makes a Great Manager

• Leadership Styles
• An introduction to leadership styles

Effective Communication for Managers

• What, why, who, when and how
• Managing meetings
• Building rapport
• Visual, auditory and kinaesthetic communication
• Non-verbal communication
• Questioning and listening techniques
• Assertive, aggressive and submissive behaviour

Team Building

• What makes an effective team
• Team structures and types
• Strategies to strengthen teams

Motivate Effectively

• Motivation
• Motivational theories
• Basic and higher needs
• Relating goals and needs to motivators

Please note most Soft Skills courses are not suitable for 1-to-1 training.