Introduction to Reception Skills

Course

Distance

£ 90 VAT inc.

Description

  • Type

    Workshop

  • Methodology

    Distance Learning

  • Start date

    Different dates available

Today, more than ever before it is vital to the success of dental businesses to have an extensive skills mix within their teams. This fact has lead many dental employers to recruit for non-clinical roles from other sectors and bring new skills mixes into their teams and use a Fast Track Welcome to Reception Skills – to provide their non-dental recruits with background information about the contribution of the receptionist to the dental team.

Before the first session, participants are required to complete a pre-course learning needs and objective setting exercise. These are downloaded from the on-line course materials.

The intention of the course is to provide a means by which participants can become a valued member of an inclusive team incorporating skills from other work sectors to benefit the practice.

Facilities

Location

Start date

Distance Learning

Start date

Different dates availableEnrolment now open

Questions & Answers

Add your question

Our advisors and other users will be able to reply to you

Who would you like to address this question to?

Fill in your details to get a reply

We will only publish your name and question

Reviews

Subjects

  • Dentistry
  • Reception Skills
  • Receptionist
  • Communication Skills
  • Dental Business
  • Dental Management
  • Front Desk Skills
  • Administrative Skills
  • Telephone Skills
  • Telephone answering
  • Administration Services
  • Patient Care
  • Dental Team
  • Dental Hygiene
  • Dental Nurse

Course programme

The programme introduces:

  • The role of the receptionist as a dental professional
  • Front of House skills and qualities
  • Principles of quality and service
  • Telephone skills

As a result of this training receptionists will become:

  • Interactive with practice managers to deliver on the practices mission and vision
  • Able to present the practice to potential new patients as dynamic and caring
  • Proactive in presenting and promoting practice services
  • Ready to increase their contribution success of the business
  • Alert to ways they can promote the work of their colleagues in the dental team

This introductory programmes leads into our Reception Masterclass

Introduction to Reception Skills

£ 90 VAT inc.