Starting work in a corporate information centre, whether as a solo worker
or within a team, can be daunting if you have little previous experience.
It will take some time before you feel comfortable dealing with clients
and answering enquiries. You may be unfamiliar with the terminology and
subjects or lack knowledge of information availability and sources. This
course will give you a head start by providing an introduction to the many
areas of business research and is an ideal starter course.
outcomes:
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Understanding of typical information requests
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Knowledge of key business sources/services
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Familiarity with business environment and terminology
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Ability to select relevant and cost effective business information
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Understanding of issues associated with business research
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Increased confidence to deal with client enquiries
programme:topics covered include:
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who needs business information
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who produces business information
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primary and secondary sources
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issues to be aware of
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statistics
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company information
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market information
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biographical information
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key online sources
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hardcopy sources
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business information on the internet
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free vs. fee
speaker:Chris O'Hare
Information manager specialising in
business information and knowledge management.
Chris has recently set
up her own business in Aberdeen and is also a part time lecturer for
London Metropolitian University. Chris was previously a manager of
Business Gateway Information Centre in Aberdeen. She has also worked as an
information manager in organisations including Aberdeen Grampian Chamber
of Commerce, the Consumers' Association and merchant bank Guiness Mahon.
Prior
to that she was a Senior Lecturer in Information Management at London
Metropolitan University - specialising in business information and
knowledge management. Other previous roles have included Information
Manager at the Consumers' Association and at merchant bank, Guinness Mahon
undCo. Chris has a BA (Hons) Librarianship and is a chartered member of
CILIP and a member of their Workplace Information Service Panel. She has a
professional diploma in management from the Open University and a
professional certificate in learning and teaching from the University of
North London. She is on the editorial board of Business Information Review.
Chris
is author of "Business Information Sources - a beginner's guide' (2007).
