Introduction to Management

A comprehensive immersion in the fundamentals of management. This course provides a thorough understanding of what is required to motivate and manage your team successfully and provides clear structures and tools to enable you to do this.

Course Outline:
Roles and responsibilities: know and feel comfortable with your role, meet the expectations of your team, learn the five key responsibilities of a manager and how to implement them consistently
Communicate effectively: identify your own communication style, improve communication both upwards and downwards, realise the importance of regular meetings, develop assertive behaviour
Management style: use the appropriate style of management depending on the team, task and individual, motivate your team, delegate tasks with confidence, manage your own time effectively
Manage performance: define performance standards and use appropriate tools / indicators, know how to set goals and SMART objectives, deliver both motivational and developmental feedback, deal with difficult situations and people through role play and discussion