ISO/IEC 20000-2:2005

Description
This code of practice describes the best practices for service management processes within the scope of ISO/IEC 20000-1.

Program

ISO/IEC 20000-2:2005 Information Technology Service Management Code of Practice.ISO/IEC 20000-2:2005 supersedes BS 15000-2:2003

This code of practice describes the best practices for service management processes within the scope of ISO/IEC 20000-1. It represents an industry consensus on guidance to auditors and offers assistance to service providers planning service improvements or to be audited against ISO/IEC 20000-1:2005.

ISO/IEC 20000-2 recommends that service providers should adopt common terminology and a more consistent approach to service management. It gives a common basis for improvements in services and provides a framework for use by suppliers of service management tools.

Please Note: We will supply either the BS or other national adoptions of ISO/IEC 20000-2. All of which contain exactly the same content.

Other Formats: Electronic Download
or ISO20000 Standard Collection or ISO20K Standard (Hardcopy) + Pocket Guide
Format: Hardcopy
Availability: In Stock

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