IT Application Specialist Apprenticeship (Level 2)

What type of work will I do and what qualifications will I gain?

Although apprenticeships will vary depending on your entry level and your employer. you will gain a range of skills from the varying tasks you complete. these could include:

• Using collaborative technologies and specialist software
• Booking appointments and booking jobs
• Maintaining accurate records
• Troubleshooting IT issues
• Analysis of IT systems
• Preparing projects for go live
• Designing product to specifications

You will also gain the following qualifications:

• Competence Qualification - Level 2 Diploma for IT Users
• Employee Rights and Responsibilities
• Level 2 Functional Skills Maths (NCFE)
• Level 2 Functional Skills English (NCFE)
• Level 2 Functional Skills ICT (NCFE)

You will complete functional skills if you do not have GCSEs A* - C in English, maths and ICT.

What skills and qualities will I need for this apprenticeship?

• Proactive and fast learner
• The ability to work both in a team and sometimes alone
• The ability to assist customers and colleagues and find solutions to problems
• The ability to work logically and methodically, often under pressure to set deadlines
• A critical eye for detail and the ability to deliver what is required, when it is required
• Open to change, and a focus on the requirements of the business at all times