IT Support Technician

Course Objective: To learn how to install, repair, upgrade and maintain PCs and operating systems.


Course Content:

• A+ 2009 Certification Course and A+ update - Learn to install, repair, upgrade, configure, optimize, troubleshoot, and perform preventative maintenance on personal computers and operating systems. Understand principles of implementing LANs and Internet access. The A+ Certification by CompTIA is an international and vendor-neutral certification that has been endorsed and recognized by industry computing manufacturers and organizations. This in-depth, self-paced training series teaches you how to work with Windows 7 including; installation, upgrade options, UAC configuration, and Homegroups.

► Communication Skills for IT Specialists – The need for IT specialists who can effectively communicate with all types of users, as well as help organizations implement and manage their growing technological requirements, continues to grow. The Communication Skills for IT Specialists course helps you communicate successfully while managing projects and people within the IT industry. You will learn all aspects of communication from understanding theory to conflict resolution and presentation styles, including scenarios that show how effective communication becomes a key advantage in today's IT environment.

Recommended Electives – choose Six

► Computer Keyboard Skills

► Health & Safety Essentials

► Microsoft Word

► Microsoft Excel

► Microsoft Access

► Microsoft Outlook

► Strata IT Fundamentals

► Learning Windows 7

► Project Management