ITIL Continual Service Improvement

StayAhead Training Ltd

Course

In Birmingham and London

£ 945 VAT inc.

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Description

  • Duration

    3 Days

This course will enable participants to: Understand the importance of Service Management as a Practice Understand CSI Principles and Processes Carry out common CSI activities Organise CSI effectively Recognise CSI functions and technology-related activities Understand how to implement CSI Understand and analyse challenges, Critical Success Factors and risks related to CSI. Suitable for: This course is aimed at individuals who have attained the V3 ITIL® Foundation certificate in Service Management and who wish to advance to higher level ITIL® certifications. It will give delegates a detailed understanding of the ITIL® CSI phase of the ITIL® core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organisation.

Facilities

Location

Start date

Birmingham (West Midlands)
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C/O Netcom Training Solutions, 6th Floor, Quay Side Tower, Broad Street, Birmingham B1 2hf, B5 4UA

Start date

On request
London
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6 Long Lane, Barbican, EC1A 9HF

Start date

On request

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Reviews

Course programme

Course review:
The ITIL® Intermediate Certificate in Continual Service Improvement (CSI) forms part of the Lifecycle series of Intermediate certification modules, which can be taken as stand-alone qualifications or with a view to amassing sufficient credits to gain the ITIL® Service Management Expert qualification. It will give candidates a deep level of understanding of CSI processes and roles.
This course is intended to enable delegates with a Foundation-level knowledge of IT Service Management to apply good practice in processes pertaining to the CSI lifecycle phase. The course is interactive, combining presentation sessions and group exercises, with plenty of opportunity for questions and discussion. On completion of the course and the required personal study, delegates will be able to sit the ITIL® Intermediate examination in Continual Service Improvement worth 3 credits¹. (¹ Certain conditions apply - ask your Account Manager for details.)

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ITIL Continual Service Improvement

£ 945 VAT inc.

The best IT Systems courses

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