ITIL® Foundation Level - Training

The course is an overview of the ITIL® framework and how to apply it. The student will have a good understanding of the principles of ITIL® and how they can be applied to improve and formalise their own IT service operations. • The service management lifecycle and the key stages used to manage service requests. • Defining a service strategy that meets the needs of all users of the IT service. • Implementing a service that supports the strategy. • Building intermediate delivery services that maintain standards during the transition period. • The operations required to maintain customers expected levels of service and satisfaction. • Building a continual service improvement plan that keeps raising standards and customer satisfaction levels.