ITIL® Foundation Level - Training & Exam Package

The ITIL® Foundation course provides students with comprehensive first-level training guaranteeing them a good understand of ITIL® principles and how they can be applied to improve and formalise IT service operations. • The service management lifecycle and the key stages used to manage service requests • Defining a service strategy that meets the needs of all users of the IT service • Implementing a service that supports the strategy • Building intermediate delivery services that maintain standards during the transition period • The operations required to maintain customers expected levels of service and transition • Building a continual service improvement plan that keeps raising standards and customer satisfaction levels.