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Classes Training
Place:
London
Price:
Duration:
3 Days
Start:
30/11/2008 calendar
See course programme
Course objectives:
The course is in the format of a detailed, modular introduction to the concepts. It covers terms, definitions, benefits, objectives and relationships within the It service management lifecycle The course is based on principles described in the 5 core ITIL® Service Management books, preparing participants for the examination leading to the Foundation Certificate in IT in Service Management.
Maven Training has been established to address the training needs of project and programme managers, team members and support staff. Our mission is simply to provide a reliable and quality training se...
Contact course provider| Price |
£745 + VAT
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Learning Objectives |
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| · Understand ITIL® and what it can do for Service Management· Understand how to implement ITIL®, maximize your benefits while minimizing your risks and costs· Understand the leadership's role in the successful application of ITIL® | |
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Course Content |
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ITIL® IT Service Management Lifecycle and objectives
1. Service Strategy Provides guidance on how to design, develop and implement Service Management, not only as an organizational capability but also as a strategic asset. Service strategy is about ensuring hat organizations are in a position to handle the costs and risks associated with the service they deliver. Decisions made with respect to Service Strategy have far-reaching consequences, including those with delayed effect 2.Service Design Provides guidance on how to design, develop services and Service Management processes. Service Design covers design principles and methods for converting strategic objectives into portfolios of services and service assets. Service Design guides organizations on how to develop design capabilities for Service Management. 3.Services Transition It provides guidance on the transition of new and changed services into live operations. It provides guidance on managing the complexity related to changes - preventing undesired consequences while allowing for innovation. 4.Service Operation Provides guidance on achieving effectiveness and efficiency in the delivery and support of services to ensure value for money. Guidance is provides on maintaining stability, fixing problems, scheduling operations, controlling demand and optimizing capacity utilization while allowing for changes from both the reactive and pro active perspectives. 5.Continual Service Improvement Provides guidance on how to design, develop and implement Service Management, not only as an organizational capability but also as a strategic asset. Service strategy is about ensuring that organizations are in a position to handle the costs and risks associated with the services they deliver. 6.Service StrategyProvides instrumental guidance in creating and maintaining value for customers through better design, transition and operation of services. It combines principles, practices and methods from quality management, change management and capability management. Guidance is provides for linking improvement efforts and outcomes with service strategy, design, transition and operation |
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Course Structure |
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| · 3 day Course· Course runs 9am - 5:30pm with a break for lunch· One hour multiple choice examination paper | |
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We Provide the Following Essentials |
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| · Comprehensive coursework useful as a reference guide when returning to the office | |
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Follow On Courses |
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| · PRINCE2 Foundation · PRINCE2 Foundation and Practitioner- |
| Where | London, 42 New Broad Street see map |
| When | Start: 30/11/2008 Finish: 02/12/2008 See calendar |
