ITIL® Foundation v3

4.3
3 reviews
  • Maven is the best place to start or enhance your career, their faculty is great and they provided long lab sessions along with good course material. I enjoyed my time in all. Thanks for everything.
    |
  • The online course in VLSI DM was truly helpful and is taken directly by the Mr Sivakumar, CEO of Maven Silicon. My experience was positive and overall a good one.
    |
  • If you plan to enhance your skills in VLSI Domain then Maven Silicon is the best place for you. I felt confident and trained in this field. I had a great learning experience and overall thanks to SYNOPSYS.
    |

Training

In London

£ 745 + VAT

Description

  • Type

    Training

  • Location

    London

  • Duration

    3 Days

The course is in the format of a detailed, modular introduction to the concepts. It covers terms, definitions, benefits, objectives and relationships within the It service management lifecycle. The course is based on principles described in the 5 core ITIL® Service Management books, preparing participants. for the examination leading to the Foundation Certificate in IT in Service Management. Suitable for: Individuals who require a basic understanding of the ITIL® framework and wish to know how it may be used to enhance the quality of It Service Management within an organisation. IT professionals who are working with an organisation that has adopted and adapted ITIL® who need to be informed about, and therefore, contribute to an ongoing service improvement programme

Facilities

Location

Start date

London
See map
42 New Broad Street, EC2M 1SB

Start date

On request

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Reviews

4.3
fantastic
  • Maven is the best place to start or enhance your career, their faculty is great and they provided long lab sessions along with good course material. I enjoyed my time in all. Thanks for everything.
    |
  • The online course in VLSI DM was truly helpful and is taken directly by the Mr Sivakumar, CEO of Maven Silicon. My experience was positive and overall a good one.
    |
  • If you plan to enhance your skills in VLSI Domain then Maven Silicon is the best place for you. I felt confident and trained in this field. I had a great learning experience and overall thanks to SYNOPSYS.
    |
100%
4.5
excellent

Course rating

Recommended

Centre rating

Student reviewer

4.0
03/03/2020
About the course: Maven is the best place to start or enhance your career, their faculty is great and they provided long lab sessions along with good course material. I enjoyed my time in all. Thanks for everything.
Would you recommend this course?: Yes

Student reviewer

5.0
29/02/2020
About the course: The online course in VLSI DM was truly helpful and is taken directly by the Mr Sivakumar, CEO of Maven Silicon. My experience was positive and overall a good one.
Would you recommend this course?: Yes

Student reviewer

4.0
28/02/2020
About the course: If you plan to enhance your skills in VLSI Domain then Maven Silicon is the best place for you. I felt confident and trained in this field. I had a great learning experience and overall thanks to SYNOPSYS.
Would you recommend this course?: Yes
*All reviews collected by Emagister & iAgora have been verified

Course programme

ITIL® Foundation V3

Learning Objectives
· Understand ITIL® and what it can do for Service Management
· Understand how to implement ITIL®, maximize your benefits while minimizing your risks and costs
· Understand the leadership's role in the successful application of ITIL®

Course Content

ITIL® IT Service Management Lifecycle and objectives

1. Service Strategy
Provides guidance on how to design, develop and implement Service Management, not only as an organizational capability but also as a strategic asset. Service strategy is about ensuring hat organizations are in a position to handle the costs and risks associated with the service they deliver. Decisions made with respect to Service Strategy have far-reaching consequences, including those with delayed effect

2.Service Design
Provides guidance on how to design, develop services and Service Management processes. Service Design covers design principles and methods for converting strategic objectives into portfolios of services and service assets. Service Design guides organizations on how to develop design capabilities for Service Management.

3.Services Transition
It provides guidance on the transition of new and changed services into live operations. It provides guidance on managing the complexity related to changes - preventing undesired consequences while allowing for innovation.

4.Service Operation
Provides guidance on achieving effectiveness and efficiency in the delivery and support of services to ensure value for money. Guidance is provides on maintaining stability, fixing problems, scheduling operations, controlling demand and optimizing capacity utilization while allowing for changes from both the reactive and pro active perspectives.

5.Continual Service Improvement
Provides guidance on how to design, develop and implement Service Management, not only as an organizational capability but also as a strategic asset. Service strategy is about ensuring that organizations are in a position to handle the costs and risks associated with the services they deliver.

6.Service Strategy
Provides instrumental guidance in creating and maintaining value for customers through better design, transition and operation of services. It combines principles, practices and methods from quality management, change management and capability management. Guidance is provides for linking improvement efforts and outcomes with service strategy, design, transition and operation

Course Structure

· 3 day Course
· Course runs 9am - 5:30pm with a break for lunch
· One hour multiple choice examination paper

We Provide the Following Essentials

· Comprehensive coursework useful as a reference guide when returning to the office

Follow On Courses

· PRINCE2 Foundation
· PRINCE2 Foundation and Practitioner-

ITIL® Foundation v3

£ 745 + VAT