ITIL Intermediate Level - Managing Across the Lifecycle
Course
Online
Description
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Type
Course
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Methodology
Online
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Duration
1 Year
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Start date
Different dates available
During the ITIL Managing Across the Lifecycle course, you will be taught the skills and knowledge needed to connect the different service lifecycle stages in order to support service delivery within your organisation.
Who is it for?
This course perfectly suits individuals who would like to gain a deeper understanding of service delivery within the service lifecycle and professionals who would like to validate their skills by pursuing further education.
Facilities
Location
Start date
Start date
About this course
• Senior IT Manager
• Security Administrator
• IT Supervisor
• IT Manager
• Senior IT Officers
• Security Manager
You will need to have gained the ITIL Foundation certification before undertaking the ITIL Managing Across the Lifecycle course.
Reviews
Subjects
- Service Lifecycle
- Communication and Stakeholder Management
- Integrating Service Management Processes
- Managing Services Across the Lifecycle
- Governance
- Roles
- People
- Competence and the Organisation
- IT
- ITIL Foundation
Course programme
The ITIL Managing Across the Lifecycle course follows the following syllabus:
Module 1 – Key concepts of the service lifecycle
Module 2 – Communication and Stakeholder Management
Module 3 – Integrating Service Management Processes Across the Service Lifecycle
Module 4 – Managing Services Across the Lifecycle
Module 5 – Governance, Roles, People, Competence and the Organisation
Module 6 – Measurement
Module 7 – Implementing and Improving Service Management Capability
Module 8 – Exam Preparation
Upon completion of this course, you will earn 4 ITIL credits that can be used towards gaining the ITIL Expert certification which requires a total of 22 ITIL credits.
Exam Details
The ITIL Managing Across the Lifecycle course exam consists of 10 multiple choice, scenario-based questions and has a pass mark of 70%. You will have 120 minutes (2 hours) in which to answer as many of the questions as possible.
Additional information
ITIL Intermediate Level - Managing Across the Lifecycle