ITIL® Intermediate Level - Service Operation (SO) Training & Exam Package

4.8
2 reviews
  • Pretty good service, easy to understand with step by step instructions. They were very helpful and friendly.
    |
  • Instruction was great --clear defined coursework too.
    |

Vocational qualification

Online

£ 395 VAT inc.

Description

  • Type

    Vocational qualification

  • Methodology

    Online

  • Duration

    12 Months

  • Start date

    Different dates available

Apply ITIL® principles to your own operations

Gain the highly sought-after ITIL® Service Operation Qualification with this training and exam package. Get an in-depth understanding of how to apply the principles to your operations, raising in standards and consistency throughout the process.

Facilities

Location

Start date

Online

Start date

Different dates availableEnrolment now open

About this course

Once the Service Operation exam has been passed you will be able to function as an operations manager, service delivery manager and a facilities manager. The course counts as three of the necessary 17 credits to move onto Managing Across the Lifecycle course which leads to the title of “ITIL® Expert”.

The course is for IT operations managers, service desk managers or anyone who has ITIL® Foundation and is looking to enhance their understanding of the ITIL® framework at the Intermediate level.

In order to take the Service Operation exam, you must have passed the ITIL® Foundation Examination. There are no pre-requisites to take the course but we recommend you have a good knowledge of service management and have taken the ITIL® Foundation course.

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Reviews

4.8
  • Pretty good service, easy to understand with step by step instructions. They were very helpful and friendly.
    |
  • Instruction was great --clear defined coursework too.
    |
100%
4.4
fantastic

Course rating

Recommended

Centre rating

Claire

5.0
29/06/2017
What I would highlight: Pretty good service, easy to understand with step by step instructions. They were very helpful and friendly.
What could be improved: Nothing
Would you recommend this course?: Yes

Diane Bates

4.5
20/05/2016
What I would highlight: Instruction was great --clear defined coursework too.
What could be improved: .
Would you recommend this course?: Yes
*All reviews collected by Emagister & iAgora have been verified

This centre's achievements

2017

All courses are up to date

The average rating is higher than 3.7

More than 50 reviews in the last 12 months

This centre has featured on Emagister for 7 years

Subjects

  • Change Management
  • Stakeholder Management
  • IT
  • ITIL
  • Critical Success Factors
  • Service level agreements
  • Service Operation
  • Human Element
  • Technology Infrastructure
  • Service Desk

Course programme

The ITIL® Intermediate Service Operation certification demonstrates a full working knowledge of ITIL® Service Operation principles and processes, along with how they fit into the wider ITIL® framework to fulfil business needs. • The factors that explain why systems and services are delivered in the way that they are and the value they provide to the business. • The way by which IT services are organised and delivered, such as event management and using incident management to restore services quickly. • Monitoring and control of IT operations to deliver the required services and to deliver corrective action when required. • Management of the technology infrastructure in such a way that IT becomes an asset for service delivery. • Implementing a service desk and supporting structures to capture incidents and institute the remedial actions required. • Identifying challenges and critical success factors and creating plans that ensure they are all addressed according to ITIL® standards.

Additional information

Flexible, interest-free, part payment options available.

ITIL® Intermediate Level - Service Operation (SO) Training & Exam Package

£ 395 VAT inc.