ITIL® Intermediate Level - Service Transition (ST) Training & Exam Package

The course focuses on the service transition elements of the ITIL® framework. It will introduce students to the concepts behind designing service offerings, how to transition between the old and new models and how the service transition element fits into the wider ITIL® framework. • Principles behind service transition, such as optimisation and inputs and outputs that need to be considered during the design phase. • Processes that underpin the service transition project and the skills and techniques needed to properly asses and manage the transition. • How to manage the human element of any IT service transition project, including stakeholder expectations and communications. • Assessing organisational impact and changes throughout the service transition project. • The technical implications of service transition with special consideration of the move from on-site to Cloud services. • Considering the success factors and risks associated with service transition and how best to meet each.